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Jibson Yui Becido

@jibsonbecido

I’m a versatile professional with experience in medical administration, recruitment, customer service, and quality assurance.

Philippines

Message

I specialize in managing daily operations, coordinating end-to-end hiring, handling patient scheduling and insurance verification, and providing HR support. My background also includes customer service, quality assurance, performance monitoring, and process improvement. Proficient in Microsoft Office, Google Workspace, CRM systems, and recruitment platforms, I’m organized, adaptable, and committed to helping teams operate efficiently and achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

Medical Assistant & Recruitment Officer

Current

Petit Psychiatry

Oct 2021 - Jul 2026 (4 years 9 months)

Managed patient scheduling, check-ins, payments, insurance verification, phone calls, calendar and email management. Led recruitment activities, including identifying hiring needs, creating job descriptions, posting vacancies, interviewing candidates, and preparing recruitment reports. Coordinated meetings, prepared presentations, and handled general office duties.

Recruitment Lead

Intesa Consulting LLC

Jun 2020 - Sep 2021 (1 year 3 months)

Oversaw recruitment processes, sourced candidates, built talent pools, and managed hiring from start to finish. Developed recruitment strategies and collaborated with teams to improve hiring methods.

Team Leader

American Express

Nov 2016 - Feb 2020 (3 years 3 months)

Drove business metrics and monitored customer service calls while providing daily coaching to calling executives. Demonstrated accountability in increasing customer satisfaction and contributed to process improvement initiatives.

Team Leadership Coaching Customer Satisfaction Process Improvement Performance Monitoring