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Mary Lugu Boakye VA

@maryluguboakyeva

Message

Customer support specialist at Malex Import who cut response times by 30% with standardized templates.

Ghana

Message

At Malex Import, I supported customers by phone, chat, and email, and developed standardized response templates that reduced average response time by 30%.

I handled high-priority cases, assisted with account, billing, and technical issues, and escalated technical problems while retaining case ownership. I also collaborated with internal teams to address recurring issues.

At Phoenix Enterprise, I resolved customer inquiries across billing, subscription, and technical issues, and supported new customers through onboarding. Most recently, as a contract Sales Representative at Herbmetics, I made outbound calls using CRM data and followed up with potential customers.

Experience

Work history, roles, and key accomplishments

Sales Representative

Herbmetics

Jun 2026 - Sep 2026 (3 months)

Handled 80+ outbound calls using CRM data to initiate sales conversations and follow up on potential purchases. Managed customer information and call lists in LeadVertex CRM, maintaining organized records for efficient follow-up.

Outbound Calling CRM Leadvertex Customer Engagement Follow up Communication Skills

Customer Service Representative

Phoenix Enterprise

Jan 2025 - Feb 2026 (1 year 1 month)

Resolved 50+ customer inquiries daily across billing, subscription, and technical issues, maintaining up to 95% CSAT. Processed 100+ daily transactions with 99% accuracy while meeting SLA targets.

Customer Service CRM Data Analysis Escalation Handling Onboarding SLA Compliance Data Entry

Customer Support Specialist

Malex Import

Feb 2023 - Dec 2024 (1 year 10 months)

Supported 100+ customers daily via phone, chat, and email channels. Developed and implemented standardised response templates, reducing average response time by 30% and ensuring consistent, brand-aligned communication.