I’m looking for opportunities as a Technical Business Analyst, Functional Analyst or Microsoft Dynamics 365 CRM Functional Consultant. I’m interested in requirements, process improvement, stakeholder collaboration, QA/UAT, and solution delivery, while continuing to grow in business analysis, new technologies, and digital transformation.
ML
Looking for a job
María León
@maryleon
Technical Business Analyst & CRM Functional Analyst with 3+ years in Microsoft Dynamics 365, QA/UAT, requirements, and process improvement.
Costa RicaWhat I'm looking for
I’m a Technical Business Analyst and CRM Functional Analyst with 3+ years of combined experience in functional analysis, business process improvement, requirements gathering, and digital transformation within the banking industry.
My recent experience has focused on Microsoft Dynamics 365 Sales, where I led functional analysis for 50+ enhancement initiatives, translating business needs into functional requirements, user stories, business rules, acceptance criteria, and specifications for development teams. I also supported QA/UAT, production readiness, deployment, and post-release validation.
I worked closely with business stakeholders, developers, and external implementation partners, serving as a bridge between business and technology. I also supported a nationwide Dynamics 365 CRM rollout across 92 branches and approximately 30 support departments, including training for more than 1,500 users.
Previously, I worked in business process analysis and continuous improvement, documenting AS-IS/TO-BE processes using BPMN and Bizagi Modeler, identifying gaps and optimization opportunities, and developing KPIs and operational reports.
I’m particularly interested in Technical Business Analyst, Functional Analyst, and Microsoft Dynamics 365 CRM opportunities where I can combine business analysis, process improvement, stakeholder collaboration, and technology delivery.
Experience
Work history, roles, and key accomplishments
BC
CRM Functional Analyst
Banco Popular y de Desarrollo Comunal
Jan 2024 - Jul 2026 (2 years 6 months)
Led functional analysis for 50+ Microsoft Dynamics 365 Sales initiatives, gathering requirements, creating user stories and acceptance criteria, and supporting QA/UAT and deployments. Served as liaison between business and technical teams. Supported a nationwide CRM rollout across 92 branches and ~30 support areas, including training for 1,500+ users.
BC
Process Management Analyst
Banco Popular y de Desarrollo Comunal
Jun 2023 - Jan 2024 (7 months)
Led business process analysis and continuous improvement initiatives supporting credit operations. Designed and documented AS-IS/TO-BE process flows using Bizagi Modeler and BPMN, and facilitated stakeholder sessions to identify process gaps and improvement opportunities.
BC
Executive – Credit & Financial Services
Banco Popular y de Desarrollo Comunal
Mar 2021 - Jun 2023 (2 years 3 months)
Advised customers on credit products and financial solutions and managed relationships throughout the consumer lending lifecycle. Performed credit prequalification, financial analysis, repayment capacity evaluations, and complete credit file preparation in line with internal and regulatory requirements.
BC
AML and Customer Due Diligence Analyst
Banco Popular y de Desarrollo Comunal
Nov 2017 - Apr 2020 (2 years 5 months)
Performed risk-based customer due diligence and transactional analysis using internal and external data sources to support compliance and decision-making in a regulated financial environment. Collaborated in the design and implementation of an internal Microsoft Access solution for workload tracking, case management, and operational reporting.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Costa Rica
Licentiate Degree, Industrial Engineering
2018 - 2026
Grade: N/A
Activities and societies: Final Graduation Project focused on a nationwide CRM implementation and digital process improvement.
Licentiate Degree in Industrial Engineering with a focus on Logistics, completed in 2026.
CE
CertiProf
Lean Six Sigma Green Belt Professional Certification, Lean Six Sigma
2026 - 2026
Grade: N/A
Activities and societies: Process improvement, DMAIC methodology, root cause analysis, problem solving, and continuous improvement.
Lean Six Sigma Green Belt Professional Certification (LSSGBPC) from CertiProf, completed in 2026.
NH
New Horizons
Microsoft Access Fundamentals, Microsoft Access
Microsoft Access Fundamentals certification from New Horizons, completed in 2015.
Universidad Latina de Costa Rica
Bachelor's Degree, Business Administration
2010 - 2012
Grade: N/A
Activities and societies: Banking, finance and business administration.
Bachelor's Degree in Business Administration with a focus on Banking and Finance from Universidad Latina de Costa Rica, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Costa RicaAuthorized to work in
Salary expectations
50k-65k USD
Social media
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