Ann Mungunu

I am a highly resourceful statistician with a strong background in customer service, particularly in call center operations. With over two years of experience handling high-volume inbound and outbound calls for Kenyan clients, I have developed a keen ability to provide accurate information and resolve issues efficiently. My expertise in CRM systems has allowed me to excel in delivering exceptional customer experiences while working independently across multiple time zones.

My educational background includes a Bachelor of Science in Statistics from Kirinyaga University, where I have honed my analytical skills. I have also completed professional courses that enhance my capabilities as a call center agent and in credit analysis. My experience as a Credit Call Agent and Loan Officer at Edenbridge Capital Limited has equipped me with the skills to manage customer relations, assess credit risks, and ensure compliance with established policies. I am committed to maintaining high levels of customer satisfaction and fostering strong relationships with clients.