MBMary Joyce Blurete
@maryjoyceblurete
Professional virtual assistant with over 10 years of experience.
ZimbabweWhat I'm looking for
With over a decade of experience as a virtual assistant, I specialize in customer service, records retrieval for legal clients, and administrative support. My background includes working as a Client Relations Specialist, where I honed my skills in client communication and problem-solving. I am dedicated to delivering efficient and high-quality service to all my clients.
Throughout my career, I have developed expertise in managing client profiles, handling medical records requests, and ensuring accuracy in documentation. My experience in dispatching for a locksmith service has further enhanced my ability to manage time effectively and prioritize tasks. I thrive in fast-paced environments and am committed to maintaining high standards in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Communications Specialist and Client Communication Dispatcher
SecurIt Guard, Elite Everest
Jan 2022 - Present (3 years 5 months)
Managed inbound and outbound calls, generated reports, and monitored security guards and technicians on duty. Handled email management and correspondence.
Medical Records Retriever
ReleasePoint, RRS
Jan 2019 - Present (6 years 5 months)
Created and updated client profiles, drafted and sent medical and billing records requests with LOR and client-signed authorizations. Followed up on records requests with medical facilities, filed and organized electronic files, and reviewed medical records and bills for accuracy and completeness.
Customer Service Representative
BPO
Jan 2012 - Present (13 years 5 months)
Handled inquiries via chat, emails, inbound and outbound calls, and resolved customer service issues. Maintained accurate records of customer interactions and transactions, and processed orders, reservations, sign-ups, and billing.
Education
Degrees, certifications, and relevant coursework
Rizal Technological University
Bachelor of Science in Business Administration, Business Administration
Studied the fundamentals of business administration, including management, marketing, and finance. Gained knowledge in organizational behavior and operational efficiency.
Angono National High School
Secondary Education, General Studies
Completed secondary education, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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