Maryjane Ekesili

I’m an accomplished, metrics-driven Client Experience and Customer Support Specialist with over three years of experience optimizing call center operations, email/chat channels, and client relations. I’ve boosted customer satisfaction scores by 40% through proactive communication and rapid dispute resolution, while keeping service standards strong in fast-paced environments.

I leverage CRM and ticketing tools like HubSpot Service Hub and Bitrix24 to streamline ticketing workflows, manage data integrity, and retain high-value accounts. I’m known for balancing technical problem-solving with high empathy, so customers feel heard while issues are resolved quickly and correctly.

In my roles as Client Service Analyst and Call Center Agent, I managed high volumes of complex inquiries within tight SLAs, handled cross-functional communication with executive management, and ensured performance through clear KPIs. I also support operations and compliance by auditing documentation for eligibility and maintaining accurate customer logs and records in the CRM.