Mary James

Taught English Language and Civic/Social Studies to senior secondary school students, prepared lesson plans, and assessed student performance.

Responded to customer enquiries and complaints via phone, WhatsApp, email, and live-chat, resolving issues and escalating complex cases.

Managed schedules, emails, and data entry; acted as point of contact; conducted research and compiled reports; handled billing and sensitive information.

Assisted in designing and executing research projects, conducted literature reviews, collected and analyzed data, and prepared reports.

Assisted in creating content for radio programmes, wrote news stories, shot and edited social advocacy campaigns, and served as front desk officer.

Co-hosted programmes, used Intercom to manage caller interactions, conducted interviews, and communicated with callers professionally.

Presented news stories from various sources and conducted interviews on topical issues with professionals and students.

Grade: First Class Honours

Graduated with First Class Honours in Mass Communication, gaining strong research and communication skills.

Completed West African Senior School Certificate.