Jegede Jumoke

I am a customer-focused and empathetic Customer Service Representative with proven experience handling inquiries, resolving complaints, and maintaining positive relationships across phone, chat, and email channels. I consistently use CRM systems to record interactions, identify recurring issues, and contribute to process improvements that boost response time and customer satisfaction.

I have hands-on experience in telesales and public-sector administrative roles, where I managed correspondence, scheduling, and documentation while collaborating with teams to resolve escalations. I bring strong communication, active listening, multitasking, and time-management skills, and I am committed to accountability, professionalism, and supporting team goals.