Maryem boulidam

I am a bilingual customer experience specialist with hands-on experience in remote support, contract management, and administrative operations across financial and commercial services. I consistently deliver timely, accurate solutions via chat, calls, and email, maintaining strong customer satisfaction metrics.

My background includes supporting neo-banking and automotive roadside-assistance clients, onboarding customers, troubleshooting transactions, and guiding subscription choices. I also completed internships managing contract lifecycles, provision calculations, and customer issue resolution using NET TERME, plus administrative and registry assistance at the Court of First Instance of Guelmim.

I bring strong organization, documentation, and communication skills, proficiency in Microsoft Office and Google Docs, and familiarity with Jira and digital marketing fundamentals—ready to apply these strengths to roles requiring reliable client service and process-oriented execution.