Mary Caietta Trentecoste

Serves as liaison between providers and patients, greeting patients, collecting demographics and copays, verifying insurance, and obtaining authorizations. Manages a busy office with multitasking including phones, faxing, scanning, record keeping in Excel, and working in Epic.

Trained new employees at different RTC locations, scheduled for all five locations, and processed co-payments. Demonstrated problem-solving, communication, and insurance understanding.

Pre-certified clinical procedures and prescriptions, scheduled consultations and follow-ups, and performed front-end revenue cycle functions including insurance verifications, referrals, authorizations, coding, and billing entry in TURBO. Handled high volume of phone calls and served as liaison between therapist and patient.

Sold watches for Michael Kors, maintained inventory, kept showcase presentable, and greeted customers.

Supervised 10 employees, handled inventory, managed accounts receivable and payable, worked with 15-20 vendors, marketed to local community, and followed up with accountant for sales tax and legal documents.

Completed an intensive 900-hour Medical Assisting Certificate Program covering administrative, clinical, and laboratory skills, including a 180-hour externship.

Completed high school with a business focus, including studies in computers and typing.