At Stanhope Dental, I oversee the operations of a multi-provider dental practice, including billing, insurance claims, accounts receivable, and collections.
I manage staffing, scheduling, patient flow, and daily operations while supervising and training clinical and administrative teams.
I maintain HIPAA, OSHA, and infection-control compliance, and oversee payroll, budgeting, vendors, and inventory. I also use Dentrix to maintain documentation and improve workflows to reduce wait times and increase productivity.
At Excel Urgent Care, I coordinated daily operations and patient throughput, supported clinical workflows and EHR documentation, and verified insurance eligibility, referrals, and authorizations. As Program Director for the BC HEAP Program, I directed daily operations and coordinated services among providers, participants, and administrators.
