Matthew Zana
@matthewzana1
VP of Client Success driving retention and >95% goal attainment for large user portfolios.
SpainWhat I'm looking for
I am a client-success and account-management leader with a decade-plus background in instructional leadership and SaaS operations. I specialize in designing onboarding, activation, and retention systems that get users to value quickly and sustain engagement.
Currently I lead Client Success at Fit 4 Life Systems, orchestrating end-to-end journeys for a high-touch coaching program and implementing success plans that reduce churn and improve lifetime value.
Previously I managed portfolios of 500+ users at Liberty English School, achieving >95% pass and goal attainment rates through personalized roadmaps, progress tracking, and digital transformation.
I bring a blend of education psychology, process optimization, and performance coaching to EdTech and SaaS environments, and I thrive in data-driven, remote-first cultures focused on empathetic outcomes.
Experience
Work history, roles, and key accomplishments
Head Teacher / Client Success Lead
Liberty English School
May 2016 - Present (9 years 9 months)
Managed a portfolio of 500+ learners and drove digital transformation of curriculum, achieving >95% pass/success rates through personalized learning roadmaps and progress tracking.
VP Client Success
Fit 4 Life Systems
Aug 2024 - Feb 2026 (1 year 6 months)
Orchestrate end-to-end client journey for a high-touch coaching SaaS, standardizing onboarding to accelerate time-to-value and implementing Success Plans to improve retention and lifetime value.
English Teacher / Client Success Coach
Imagine English
Jul 2013 - May 2016 (2 years 10 months)
Onboarded and coached diverse learners, customizing materials and tracking progress to boost engagement and align outcomes with long-term goals during initial 90 days.
English Teacher / Client Success Coach
Adrian Hawley English Academy
Oct 2012 - Jul 2013 (9 months)
Taught Cambridge exam preparation and conversational English across CEFR levels, delivering instruction aligned to international assessment standards.
Education
Degrees, certifications, and relevant coursework
University of California, San Diego
Bachelor of Arts, Political Science and Government; History
2008 - 2011
Completed a Bachelor of Arts program combining Political Science & Government and History, focusing on governmental systems and historical analysis.
El Camino College
Associate of Arts, Political Science and Government
2006 - 2008
Earned an Associate of Arts in Political Science and Government to prepare for transfer to a four-year university.
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Job categories
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