Maryam Guezzar
@maryamguezzar
Detail-oriented Document Management Specialist focused on compliance, care coordination, and improving customer experience through clear communication
What I'm looking for
I’m a detail-oriented professional with a B.A. in Behavioral & Social Sciences and a proven background spanning document management, customer experience, care coordination, and administrative support. I’m skilled in policy implementation, compliance documentation, client/family communication, and cross-team liaison work—always prioritizing accuracy, security, and actionable records.
In recent roles, I established and implemented company-wide document storage and destruction policies, managed access rights and revision controls, and ensured organizational compliance with data security and document management regulations. I also supported service delivery by maintaining Individual Service Plan (ISP) documentation, incident reports, and progress notes, while coordinating schedules, transportation, and communication between interdisciplinary teams to keep everything moving smoothly.
Experience
Work history, roles, and key accomplishments
Served as a brand ambassador, managing customer engagement across phone, online, and in-person channels. Resolved complaints, tracked feedback trends to identify service gaps, and supported order fulfillment and returns.
Wood Specialist / Sales
Floor & Decor
Feb 2020 - Aug 2020 (6 months)
Advised customers on product selection and supported sales goals through consultative service. Built relationships with contractor clients through the PRO program and completed required product certification courses.
Education
Degrees, certifications, and relevant coursework
East-West University
Bachelor of Arts, Behavioral & Social Sciences
Earned a B.A. in Behavioral & Social Sciences from East-West University.
Illinois State Board of Education
Illinois Substitute Teaching Certificate, Substitute Teaching
Holds an Illinois Substitute Teaching Certificate.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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