Open to opportunities

Maryam Dikko

@maryamdikko

I resolve high-volume customer inquiries and deliver multilingual remote support across service and healthcare interactions.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or multilingual service role where I can resolve customer concerns, communicate clearly across channels, and contribute empathetic, professional support.

I've delivered 3,000+ remote medical interpreting interactions at Kalam Future Group, supporting healthcare and social service conversations with accuracy, empathy, and confidentiality.

Previously at Kiddies Closet, I responded to 80+ customer inquiries daily across online channels, helping with orders, product questions, billing concerns, and complaints. I maintained a 95% customer satisfaction rating and received the Customer Hero Award for personalized, responsive service.

I also teach English remotely and have supported remedial students through clear communication, guidance, and practical problem-solving.

I'm fluent in English and Hausa, and I use Freshworks, Freshcaller, Boostlingo, CRM systems, and remote communication tools to keep customer interactions organized and effective.

Experience

Work history, roles, and key accomplishments

Current

Remote Medical Interpreter

Current

Kalam Future Group

Mar 2024 - Present (2 years 6 months)

Provide professional over-the-phone and video remote interpretation for healthcare and social service interactions, delivering 3,000+ interactions with accuracy and confidentiality.

Freshworks FreshCaller Boostlingo Active Listening Problem Solving Confidentiality