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Mary Adeoye

@maryadeoye1

Customer Support Specialist at Nobelhouse Holdings who documented beneficiary concerns, escalated sensitive cases, and followed up on resolutions.

Nigeria

Message

At Nobelhouse Holdings, I managed communications from beneficiaries, partners, and stakeholders through phone, email, and field channels. I documented concerns, escalated sensitive cases to relevant program units, and followed up to support timely resolution.

At Greenlands Initiative, I conducted outbound sales calls, identified customer needs, and recommended products and services. I maintained customer interaction and pipeline records in CRM systems and followed up with customers.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Nobelhouse Holdings

Jan 2024 - Jul 2026 (2 years 6 months)

Managed incoming communications from beneficiaries, partners and stakeholders via phone, email and field channels, providing accurate information on programs and services. Supported resolution of complaints and service-related issues by documenting concerns, escalating sensitive cases, and ensuring timely follow-up.

Communication Skills Customer Support Complaint Resolution Documentation Escalation Management Follow up

Telesales Specialist

Greenlands Initiative

Oct 2021 - Dec 2023 (2 years 2 months)

Conducted outbound sales calls to prospective and existing customers to promote products and services, explain value propositions, and generate qualified leads. Identified customer needs through effective questioning and active listening, provided tailored recommendations, and maintained accurate records in CRM systems.

Telesales Outbound Calls Lead Generation Active Listening CRM Sales Customer Retention