Open to opportunities

Marwan Madwara

@marwanmadwara

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Experienced marketing and CRM professional with over 13 years of success.

France

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What I'm looking for

I seek a dynamic role that fosters creativity and growth, focusing on innovative marketing strategies.

I am a highly motivated marketing and CRM professional with over 13 years of progressive accomplishments in the field. My experience spans various roles, including Head of Vendors & Partnerships at Actility, where I have successfully structured departments, managed vendor relationships, and improved customer experiences. I thrive under pressure and excel at meeting tight deadlines while maintaining a high work ethic and integrity.

As a Client Engagement Manager and Co-Founder of Hi Point of View, I lead advertising strategies and nurture client relationships to ensure profitability and growth. My creative spirit and ability to identify new business opportunities have been instrumental in the success of our agency. I am passionate about developing comprehensive marketing strategies that drive results and enhance client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Engagement Manager & Co-Founder

Current

Hi Point of View

Sep 2018 - Present (6 years 10 months)

As a co-founder, I ensure the profitability and growth of client accounts, develop advertising strategies, and nurture client relationships. I lead projects from conception to execution while monitoring campaign success.

Client Relationship Management Advertising Strategy Business Development Project Management Team Leadership Account Strategy Market Analysis Communication Skills

Current

Head of Vendors & Partnerships

Current

Actility

Sep 2018 - Present (6 years 10 months)

Leading the vendors and partnerships department, I manage daily operations, onboard new vendors, and maintain relationships with 180 current vendors. I focus on improving customer shopping experiences and oversee communication campaigns for the marketplace.

SEO Google Analytics Social Media Strategy Mobile Marketing Project Management Content Management CRM Media Planning Vendor Management

Digital Customer Engagement Specialist

Actility

Sep 2017 - Jul 2018 (10 months)

I developed and implemented a digital strategy to enhance the visibility of ThingPark Marketplace. My role involved managing user support, ensuring compliance with best practices, and creating improvement plans based on performance analysis.

Digital Strategy Customer Support Compliance Management Performance Analysis Social Media Strategy User Engagement Operational Excellence Communication Strategy

Accounts Executive

Hi Point of View

Jul 2009 - Jul 2016 (7 years)

Managed high-end client accounts, communicated product developments, and applied strategic media plans to maintain and increase market share. Successfully handled accounts with a billing amount of $2 million.

Account Management Client Communication Media Planning Market Share Growth Product Development Billing Management Market Analysis Sales Strategy

Education

Degrees, certifications, and relevant coursework

IESEG School of Business

Master of Science, Digital Marketing & CRM

2016 - 2017

Completed a Master's degree with a major in Digital Marketing and CRM, focusing on advanced marketing strategies and customer relationship management techniques.

German University in Cairo

Bachelor of Management, Marketing & Innovation Technology

2009 - 2013

Earned a Bachelor's degree with double core majors in Marketing and Innovation Technology, emphasizing innovative marketing solutions and technology integration.