Open to opportunities

Amanda Morales

@amandamorales

Message

Healthcare operations and data professional driving service-line growth and operational efficiency.

United States

Message

What I'm looking for

I seek a healthcare operations role where I can use data and project management to improve service-line growth, patient outcomes, and operational efficiency in a collaborative environment.

I am a healthcare operations and data professional with a Master of Healthcare Administration and extensive experience supporting service lines, research teams, and clinical operations. I combine data analysis, KPI tracking, and project coordination to inform strategy and drive measurable improvements.

At Houston Methodist Willowbrook I support the neuroscience service line by managing data, monitoring KPIs (readmissions, mortalities, length of stay), producing executive-ready presentations, and coordinating initiatives like HEAL for dementia patients. Previously, I led HR and operations for the Office of Surgical Research at Baylor College of Medicine, overseeing onboarding, visa management, grant programs, policy development, and day-to-day administrative leadership.

I bring strong technical competence in Epic EMR, Vizient, Excel (pivot tables, charts), SAP, Visio, QGenda, and PowerPoint alongside process improvement training (Lean Six Sigma Yellow Belt). I am organized, detail-oriented, and focused on cross-functional collaboration to scale programs and streamline operations.

Experience

Work history, roles, and key accomplishments

Current

Project Specialist

Current

Houston Methodist Willowbrook Hospital

Jul 2023 - Present (2 years 8 months)

Assist planning and executing neuroscience service-line projects, driving KPI tracking and data-driven recommendations that supported program expansion and operational improvements across regions.

Excel Pivot Tables KPI Tracking Data Analysis Project Coordination PowerPoint

Sr. Business Operations Coordinator

Baylor College of Medicine

Apr 2021 - Jul 2023 (2 years 3 months)

Oversaw daily operations and HR for the Office of Surgical Research, managing onboarding, visa processes, policy development, and grant/financial reconciliation to improve departmental administration.

HR Operations Onboarding SAP Policy Development Project Management Stakeholder Management Financial Reconciliations

Research Coordinator II

Baylor College of Medicine

Mar 2018 - Apr 2021 (3 years 1 month)

Managed retrospective clinical data abstraction and quality assurance for the aortic database, implemented tracking systems, and performed basic statistical analyses to support surgical research outcomes.

Data Abstraction SPSS Data Quality Assurance Database Management Reporting Clinical Research

Research Coordinator I

Baylor College of Medicine

May 2017 - Mar 2018 (10 months)

Conducted postoperative patient interviews and maintained follow-up records and data quality for observational surgical studies to ensure accurate outcome tracking and continuity of care.

Data Entry Clinical Research

Clinical Research Coordinator

Renovatio Clinical

Jan 2017 - May 2017 (4 months)

Assessed trial candidates, conducted ECG and spirometry testing support, maintained regulatory documentation, and tracked adverse events to ensure protocol compliance for sleep and pulmonary studies.

ECG Spirometry & Regulatory

Administrative Assistant

St. Luke's Episcopal Health Charities

Aug 2011 - Aug 2012 (1 year)

Provided administrative support for health charity operations, managing clerical tasks and coordination to support organizational programs and events.

Administrative Support Scheduling Document Management Event Logistics