Open to opportunities

Marvin Victorio

@marvinvictorio

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Customer-focused technical support and booking coordinator with strong data entry and troubleshooting skills.

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply technical support, scheduling, and data-entry skills, with opportunities for steady responsibility and team collaboration.

I am a detail-oriented technical support professional and booking coordinator with experience across customer service, email/chat support, and operational coordination. I have resolved software issues, handled account and subscription management, and advised customers on privacy and best practices to improve their user experience.

In operations roles I coordinated bookings, scheduled technicians to maximize time, and met daily team targets for calls and appointments. I have hands-on experience in administrative tasks, data entry, and maintaining accurate records while preserving confidentiality and productivity standards.

Earlier roles included diagnostic vehicle troubleshooting and office support work, where I managed job orders, updated diagnostic tools, and maintained shop safety. I bring strong multitasking, communication, and technical troubleshooting abilities, and I aim to contribute to teams that value reliable customer-facing operations.

Experience

Work history, roles, and key accomplishments

Current

Booking Administrator

Current

Shore360Inc.

Jan 2025 - Present (10 months)

Handle booking requests, inquiries, and confirmations; coordinate with tenants, real estate agents, and owners to arrange annual product tests and create technician schedules to maximize utilization while meeting daily call and appointment targets.

Scheduling Customer Service Phone Communication Team Targets Microsoft Office Google Workspace

Technical Support Representative

ReimagePhil.

Jul 2023 - Sep 2024 (1 year 2 months)

Provided email and chat support diagnosing software installation, connectivity, and account/subscription issues; processed refunds/cancellations and educated customers on product use and online safety.

Technical Support Email Support Chat Support Troubleshooting Account Management Customer Education Zendesk

Assistant Mechanic

JezAutoworks

May 2014 - Feb 2023 (8 years 9 months)

Diagnosed vehicle issues using diagnostic scan tools, updated scan tool software, prepared job orders, maintained shop cleanliness and safety, and managed files and communications.

Maintenance Job Order Preparation Shop Safety File Management

Customer Service Agent

Sykes

Oct 2010 - Dec 2013 (3 years 2 months)

Performed customer service and data entry, inputting and reviewing account data, maintaining quality and productivity standards while keeping information confidential.

Customer Service Data Entry MS Office Google Workspace Quality Assurance