Looking for a job

MARTIN WANGARI

@martinwangari

Message

I keep teams productive by resolving IT issues and maintaining reliable systems.

Kenya

Message

What I'm looking for

I'm looking for an IT support role where I can resolve user and system issues, reduce downtime, strengthen day-to-day IT operations, and continue building my systems and cybersecurity skills.

I keep employees productive at M-Gas by providing responsive L1/L2 support for hardware, software, and network issues.

I administer Microsoft 365 accounts, licenses, permissions, and baseline security controls while configuring, deploying, and maintaining devices.

I support teams remotely and on site, manage IT assets through their lifecycle, and create user guides that reduce repeat support requests.

Previously, I restored production equipment reliability through hardware diagnostics, PCB configuration, component-level repairs, firmware testing, and preventive maintenance.

Experience

Work history, roles, and key accomplishments

Current

IT Systems Support Technician

Current

M-Gas

Mar 2025 - Present (1 year 7 months)

-Minimized business downtime by providing responsive L1/L2 IT support for hardware, software and network issues using structured ticketing systems.
-Ensured secure and well managed user access by administering Microsoft 365 accounts, licenses, permissions and baseline security controls.
-Improved end user experience and system stability through effective device configuration, deployment and proact

Product Technician

M-Gas

Jul 2022 - Feb 2025 (2 years 7 months)

-Restored production equipment reliability by performing hardware diagnostics, PCB configuration and component level repairs on electronic devices used in live environments.
-Reduced equipment downtime by accurately identifying faults, replacing defective components and returning devices to full operational status.
-Enabled successful device deployment by installing, testing and validating firmwar