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Martin Joseph Woodward

@martinjosephwoodward

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Senior People and Customer Success leader driving HR transformation and client outcomes.

India

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What I'm looking for

I seek a role where I can align people strategy with business goals, improve HR systems and employee experience, and grow customer value through strong partnerships and operational improvements.

I am a versatile People and Customer Success professional with 17+ years blending HR, customer relationship management, and digital transformation to deliver measurable business impact.

Throughout my career I have partnered with leadership to align people strategy to organisational goals, led HRIS optimisation, full-cycle recruitment, and designed retention and engagement programs that improved workforce stability.

On the customer side, I build strong client relationships, spearhead onboarding and adoption, resolve escalations promptly, and support upsell initiatives to expand account value.

I hold certifications in Human Resources, Digital Marketing, and Project Management, and I focus on creating high-performing teams through training, process improvement, and data-driven decision making.

Experience

Work history, roles, and key accomplishments

Senior People & Customer Success Manager

Instaqee

Sep 2022 - Aug 2025 (2 years 11 months)

Partnered with leadership to align people strategy and led HRIS optimisation, recruitment, and engagement programs while building client relationships and driving upsell opportunities to increase account value.

People & Strategy HRIS Recruitment Employee Engagement Customer Success Onboarding Upselling Stakeholder Management

Technical Support Executive

Azuga Inc.

Sep 2021 - Sep 2022 (1 year)

Delivered technical support for GPS and asset-tracking solutions, achieving 98% SLA compliance and collaborating with internal teams to resolve escalations and improve service delivery.

Technical Support GPS SLA Management Email Support Phone Support Cross Functional Collaboration Troubleshooting

Senior Technical Solutions Rep IV

HP Inc.

Dec 2010 - May 2021 (10 years 5 months)

Led L1 support teams for premium hardware, managed escalations and QA, developed training modules, and improved team productivity by 20% while maintaining key customer relationships.

Technical Support Escalation Management Team Leadership QA Training Development Reporting Customer Account Management Process Improvement

Consultant – Administration & Facilities

Bally Technologies India Pvt. Ltd.

Apr 2009 - Jun 2010 (1 year 2 months)

Oversaw office administration, vendor management, and facilities operations while supporting HR recruitment, onboarding, and employee engagement initiatives.

Facilities Management Vendor Management Office Administration Recruitment Onboarding Invoice Processing

Senior Customer Service Representative

E4E Customer Inc.

Mar 2006 - Mar 2009 (3 years)

Managed customer service and order management in a technology services environment, resolving issues efficiently and sustaining high customer satisfaction.

Customer Service Order Management Procurement Support Client Communication Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Tamil Nadu State Board (Pre-University College)

Pre-University Certificate, Pre-University (Higher Secondary)

Completed Pre-University College studies under the Tamil Nadu Board of Secondary Examinations, graduating in May 2004.

Udemy

Professional Diploma / Certificate, Human Resource Management; Project Management

Completed a Diploma in Human Resource Management and Project Management Fundamentals through Udemy courses.

Google Digital Garage

Certificate, Digital Marketing

Completed the Fundamentals of Digital Marketing certification from Google.

LinkedIn Learning

Certificates, Human Resources; Customer Experience; Business Analysis

Completed multiple professional development courses covering HR foundations, strategic HR, recruiting, customer experience, and related business skills.