Open to opportunities

Martin Emil

@martinemil

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E-commerce & customer operations specialist focused on accurate marketplace listings and fast customer support.

Romania

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What I'm looking for

I’m looking for opportunities in e-commerce, CRM, customer success, and operations—where I can keep marketplace and customer operations smooth, improve processes across logistics/finance/customer service, and deliver fast, accurate support.

I’m an E-commerce and Customer Operations Specialist with hands-on marketplace management experience across product listing management, order processing, stock updates, and customer support. In my daily work, I handle product uploads, pricing updates, inventory management, and product image editing using Canva and Photoshop, alongside invoicing, refunds, returns, and warranty cases.

I focus on keeping operations accurate and efficient while ensuring customers get fast, clear support. I bring additional operations and team coordination experience from hospitality and gaming roles—managing restaurant operations, coordinating events, and leading casino operations—which strengthened my problem-solving and ability to stay organized in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

E-commerce & Customer Support

Current

UTB SHOP

May 2024 - Present (2 years 2 months)

Managed product listings and marketplace content, including descriptions, pricing, and stock updates. Provided customer support for orders and post-sales cases (invoices, refunds, returns, warranty claims) and coordinated with couriers for shipments and tracking.

Marketplace Operations Product Listing Management Inventory Management Stock Updates Order Processing Customer Support Invoicing Refunds Returns Warranty Claims Returns Management Canva Photoshop COURIER Shipment Tracking Cancellations Storno Procedures

Restaurant Manager

Domeniul Lupas

Feb 2023 - Mar 2024 (1 year 1 month)

Oversaw day-to-day restaurant operations and ensured service standards, efficiency, and customer satisfaction. Coordinated private and corporate event planning and supervised operational staff during events.

Restaurant Operations Event Coordination Corporate Events Client Communication Staff Supervision Bar and Dining Coordination Service Quality Management Dress and Hygiene Standards Supplier Coordination

Regional Casino Manager

S. C. CASH GAMING S. R. L

Mar 2022 - Aug 2022 (5 months)

Managed operations and business performance across multiple gaming locations in the assigned region. Led team management and ensured compliance with gaming regulations while monitoring KPIs and daily financial activities.

Regional Operations Management Team Management Gaming Compliance Operational Planning KPIs Cashier Records Oversight Revenue Reporting Gaming Machine Verification Client Relationship Management

Casino Shift Leader

Winboss Casino

Oct 2021 - Aug 2022 (10 months)

Supervised daily gaming floor operations and ensured correct equipment functionality and operational processes. Managed cashier and cash handling activities and produced daily operational and financial reports while assisting customers with gaming-related inquiries.

Gaming Operations Cash Handling Cashier Duties Operations Reporting Shift Coordination