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Horia Petre

@horiapetre

Hospitality customer success and operations specialist at Burgheria Street, resolving delivery complaints and improving service workflows.

Romania

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What I'm looking for

I’m seeking a fully remote customer support, reservations operations, or customer success role in hospitality or travel technology. I’m comfortable transitioning from management to a hands-on service position.

At Burgheria Street, I coordinate restaurant operations and customer experience while investigating order-related complaints with third-party delivery platform partners. I also monitor operational reports and support practical improvements to service workflows.

Across roles at Caliz Box, 1896 Brasserie & Lounge, and Barrels Pub & FoodStation, I’ve coordinated hospitality operations, handled customer escalations, and worked with suppliers and service teams. I’m seeking a fully remote customer support, reservations operations, or customer success role in hospitality or travel technology, and I’m comfortable moving from management into hands-on service work.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Burgheria Street

Jul 2026 - Present (4 months)

Coordinate day-to-day restaurant operations, customer experience, staff communication, and resolution of service issues. Manage third-party delivery channels, investigate order-related complaints, and support commercial initiatives during a period of 55.1% year-over-year revenue growth.

Restaurant Operations Customer Experience Internal Communications Third Party Delivery Platforms Complaint Investigation Operational Reporting Menu Costing Cost Analysis Service Quality Improvement

Operations Manager

Caliz Box

Jan 2026 - Jun 2026 (5 months)

Coordinated foodservice and catering operations across multiple service points, including institutional meal delivery. Handled daily scheduling, supplier coordination, operational exceptions, and service continuity under strict timing requirements.

Food Service Operations Catering Scheduling Supplier Coordination Operational Exceptions Service Continuity Workflow Standardization Quality Control Communication Skills

General Manager

1896 Brasserie & Lounge

Jan 2025 - Dec 2025 (11 months)

Led guest-facing restaurant and event operations, resolving escalations and coordinating service teams. Supported business initiatives associated with 37% annual sales growth and developed a recurring high-volume event concept.

Restaurant Operations Event Operations Escalation Resolution Team Coordination Supplier Management Sales Growth Customer Experience

General Manager / Multi-Unit Operations

Barrels Pub & FoodStation

Jan 2016 - Dec 2024 (8 years 11 months)

Coordinated service operations and business development across a three-location hospitality business. Managed customer escalations, supplier relationships, team coordination, and day-to-day operational challenges, and supported a 140-seat terrace expansion and additional venue launches.

Multi Unit Operations Business Development Customer Escalation Management Supplier Relationship Management Team Coordination Order Workflows IT Collaboration Venue Expansion