At FDJ UNITED, I investigated payment cases involving failed deposits, delayed withdrawals, transaction discrepancies, and payment method issues. I analysed account and transaction histories, documented escalations in Jira and Oracle, and worked with Payments, Risk & Fraud, Responsible Gaming, and Sustainability teams on complex cases.
I created internal training and reference materials and delivered a presentation on payment procedures and operational workflows. I also contributed to process improvements and consistently achieved KPIs for quality, efficiency, response times, and customer satisfaction.
At KINDRED GROUP, I supported customers through live chat and email with account verification, deposits, withdrawals, and questions about casino games, sports betting, poker, and bingo. Earlier, I worked as a Warehouse Associate at DECATHLON and AMAZON LOGISTICS.
