Tijana Marjanovic
@tijanamarjanovic
Customer Support & Operations Specialist across Banca Intesa and Licina, supporting banking clients and coordinating international employee onboarding.
SerbiaWhat I'm looking for
At Licina, I coordinated onboarding, training, and workplace integration for international employees. I also mentored and supported staff, translating between English and Serbian to help communication with management.
At Banca Intesa, I resolved client inquiries and processed requests through internal banking systems. My experience also includes administrative operations, shift management, and freelance QA testing, where I executed test cases and provided UX feedback.
Experience
Work history, roles, and key accomplishments
Coordinator for International Employees
Licina
Jan 2025 - Jan 2026 (1 year)
Coordinated onboarding, training and workplace integration of international employees, and acted as mentor and English–Serbian translator between international staff and management.
Customer Support Agent
Banca Intesa
Jan 2024 - Jan 2025 (1 year)
Resolved a wide range of client inquiries and issues daily, maintaining high customer satisfaction in a regulated banking environment, and processed client requests through internal systems.
Shift Leader
Pizzeria Lav
Jan 2018 - Jan 2024 (6 years)
Led shifts and managed the team in a fast-paced, high-volume environment, organizing tasks to keep service running smoothly and introducing practical improvements to workflows.
Administrative Assistant
DonFood
Jan 2016 - Jan 2018 (2 years)
Managed daily paperwork and maintained accurate records for production and sales departments, and coordinated communication between teams to keep operations aligned.
Freelance Collaborator
QA Testing & Data Support
Executed pre-written test cases on web projects, identifying and reporting issues to support quality assurance, and provided UX feedback to improve user experience.
Education
Degrees, certifications, and relevant coursework
High School Branislav Nusic
Tourism Technician, Tourism
Graduated from High School Branislav Nusic in 2011 with a Tourism Technician qualification.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Salary expectations
Job categories
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