Looking for a job

martina goyeche

@martinagoyeche

Client Relations Specialist at Dils Lucas Fox, managing international client relationships across the customer lifecycle.

Argentina

Message

What I'm looking for

I'm looking for fully remote opportunities where I can support client relationships, strengthen engagement and retention, and help customers get value throughout their lifecycle.

At Dils Lucas Fox, I manage international client relationships as the primary point of contact across the full customer lifecycle. I help drive engagement and retention by understanding client needs and aligning solutions.

At Concentrix, I manage high-volume customer interactions by phone, chat, and email in English, Spanish, and Italian. I resolve complex issues and use Salesforce to track interactions and maintain continuity.

At Latudio, I managed content workflows as a Translator & Final Editor, collaborating with cross-functional teams to meet deadlines and quality standards.

As a freelance Communication Coach, I built long-term client relationships through personalized support and structured guidance. Earlier, at InTouch Health Services, I provided technical support to medical centers and handled client interactions in high-pressure environments.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Specialist

Current

Dils Lucas Fox

Jan 2025 - Present (1 year 9 months)

Managed a portfolio of international clients, acting as primary point of contact across the full customer lifecycle. Drove client engagement and retention by understanding needs and aligning solutions accordingly.

Client Engagement Customer Retention Customer Lifecycle Management Account Management Cross Functional Collaboration

Current

Trilingual Customer Service Agent

Current

Concentrix

Nov 2024 - Present (1 year 11 months)

Managed high-volume client interactions across phone, chat, and email in English, Spanish, and Italian. Resolved complex client issues while maintaining strong customer satisfaction and using CRM tools including Salesforce.

Customer Service CRM Salesforce Multilingual Communication Issue Resolution Multitasking

Translator & Final Editor

Latudio

Jun 2022 - Sep 2024 (2 years 3 months)

Managed multiple content workflows, ensuring accuracy, consistency, and timely delivery. Collaborated with cross-functional teams to meet deadlines and quality standards.

Translation Editing Content Management Cross Functional Collaboration Attention To Detail

TAC Team Member

InTouch Health Services

Jan 2012 - Dec 2013 (1 year 11 months)

Provided technical support to medical centers, ensuring efficient resolution of issues. Managed client interactions in high-pressure environments.

Technical Support Client Interaction Problem Solving Pressured Environment

Communication Coach

Freelance

Built long-term client relationships through personalized support and structured guidance. Identified client needs and opportunities for continued engagement and development.

Communication Coaching Customer Relationship Management Needs Assessment Client Engagement