Open to opportunities

Martina Burnet

@martinaburnet

Bilingual customer support and guest experience professional delivering seamless travel and e-commerce experiences remotely.

Thailand

Message

What I'm looking for

I’m looking for a fully remote role in Customer Support, Customer Success, or Travel Operations where I can solve issues quickly, manage remote workflows confidently, and support customers with seamless, cross-cultural experiences for a global company.

I’m a bilingual (English/Spanish) Customer Support and Guest Experience professional with hands-on experience across hospitality, travel sales, e-commerce, and childcare in 5+ countries. I build rapport across cultures, resolve issues independently, and keep customer experiences smooth in high-pressure, fast-paced environments.

In remote and on-the-ground roles, I’ve managed live chat and ticket workflows, handled booking and reservations, and supported end-to-end online store operations (product listings, inventory updates, and order processing). I’ve also delivered strong guest outcomes—maintaining zero cash discrepancies in a season role and supporting an average 4.8★ hostel guest rating—while staying comfortable with asynchronous, digital-first workflows.

Experience

Work history, roles, and key accomplishments

Au Pair (Childcare & English)

Private Family

Jan 2025 - Jan 2026 (1 year)

Provided full-time childcare and structured daily routines in a professional household environment while delivering informal English-language instruction. Built trusted relationships with children and parents through reliable communication, adaptability, and high emotional intelligence.

Childcare English Language Instruction Reliability

Hospitality & Guest Services

Hostel Dreamsea

Apr 2025 - May 2025 (1 month)

Provided front-desk reception and guest check-in/check-out support in a busy international hostel serving travelers from 20+ countries. Supported bar and breakfast operations, maintained shared-space cleanliness, and contributed to a 4.8★ average guest rating through consistent, friendly hospitality.

Front Desk Reception Hospitality Operations Bar Service Housekeeping Guest Service Team Coordination

Travel Sales Agent

Extremo Aventura

Jan 2025 - Mar 2025 (2 months)

Converted inbound inquiries into confirmed bookings by tailoring rafting/catamaran/trekking activity packages to guest preferences. Served as first point of contact for guest questions and logistics, coordinating 10–30+ guest group experiences and resolving issues on the spot to protect guest satisfaction and repeat business.

Travel Sales Guest Relations Booking Conflict Resolution

Educational Assistant

Jardín Mince Pewma

Mar 2024 - Jul 2024 (4 months)

Supported lead teachers with daily educational activities, coordinating groups of children in structured and recreational settings. Applied empathy, patience, and strong organization to maintain a safe, engaging, service-oriented environment.

Organizational Skills Structured & Recreational Activities

E-Commerce Ops & Support

Kirapick.com

Jan 2023 - Present (3 years 5 months)

Managed end-to-end online store operations, including product listings, inventory updates, and order processing. Delivered real-time customer support for product and shipping questions and created product-page and social content to support engagement and sales conversion.

E Commerce Operations Order Processing Inventory Management Customer Support Shipping Product Listing Management Content Creation Social Media Management