Open to opportunities

Juliette Beaufrere

@juliettebeaufrere

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Multilingual customer care specialist with diverse teaching and management experience.

Thailand

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What I'm looking for

I am looking for a dynamic role that values communication and teamwork, offering opportunities for growth and development.

With a rich background in customer care and education, I have honed my skills in communication and management across various roles. Currently, I serve as a Customer Care Specialist at Zalando, where I handle cases through multiple channels, specializing in fraud prevention. My experience as an online French teacher has allowed me to connect with diverse learners, enhancing my adaptability and teaching techniques.

Previously, I managed restaurants in Paris, where I developed strong leadership skills, overseeing teams and ensuring exceptional customer experiences. My journey also includes coordinating food festivals and managing a photo studio, where I was responsible for production and client coordination. These experiences have equipped me with a unique blend of skills that I bring to every role I undertake.

Experience

Work history, roles, and key accomplishments

Customer Care Specialist

Zalando

Jan 2023 - Present (2 years 5 months)

Provided customer care through various channels including phone, chat, social media, and email. Specialized in handling cases within the Fraud Team.

Customer Service Fraud Detection Communication Social Media Management Email Support

Online French Teacher

Self Employed

Jan 2020 - Present (5 years 5 months)

Taught French as a foreign language to both adults and children online. Developed and delivered engaging lessons tailored to individual student needs.

French Curriculum Development

English Teacher

Public School

Jan 2019 - Present (6 years 5 months)

Taught English as a second language in a public school setting in Thailand. Created lesson plans and managed classroom activities for students.

English Language Teaching Lesson planning Classroom Management

Manager

French Restaurant

Jan 2018 - Present (7 years 5 months)

Managed bar and servers, including scheduling and team supervision. Handled customer reception and managed reservations for the restaurant.

Team Leadership Scheduling Customer Service Reserving

Coordination

Festival Food Truck

Jan 2017 - Present (8 years 5 months)

Coordinated team planning and managed equipment and food orders for a food truck festival. Oversaw stock control and waste recycling management.

Event Coordination Inventory Management Logistics Waste Management

Manager

Asian Restaurant

Jan 2016 - Present (9 years 5 months)

Served as Room Manager, overseeing customer reception and dining area operations. Managed the team, created schedules, and handled opening and closing procedures.

Team Management Scheduling Customer Service Operations Management

Production Manager

Production

Jan 2014 - Present (11 years 5 months)

Managed artists and coordinated teams across various functions including bar, cloakroom, security, sound, and lights. Responsible for ordering necessary equipment.

Production Management Team Coordination Artist Management Logistics Equipment Ordering

Manager

Photo Studio

Jan 2012 - Present (13 years 5 months)

Managed the production and organization of photoshoots, including equipment management. Recruited and managed staff, assisted with decoration, and coordinated with clients.

Production Management Recruitment