Looking for a job

Sara Graziano

@saragraziano

Thailand

Message

What I'm looking for

Remote or flexible coordination/support role where I can manage client relationships, logistics, or operational workflows directly. Ideally working with international clients or teams across EU time zones. Looking for stable, ongoing work — freelance or employed — where strong communication, multitasking, and fast problem-solving are the actual requirements.

13+ years of customer-facing and coordination experience across hospitality, B2B logistics, and operations — adaptable across countries, industries, and systems.

Most recently: B2B Customer Coordinator at Kinly AG (2023–2026), dedicated coordinator for UBS — managing quotations for new AV devices and repairs, resolving service tickets, and scheduling engineers globally across multiple countries and teams.

Before that: 13 years in hospitality, progressing from waitress to Supervisor, Team Leader, and Assistant Manager across the UK, Spain, and Switzerland — including four restaurant openings (Soho House London, Spain, two in Switzerland). Also have direct airport customer service experience (Jet2.com, Malaga) and short-term rental operations experience (Airbnb hosting).

Core skills: client coordination, multitasking under deadline, problem-solving, fast adaptation to new systems, cross-team communication.

Languages: Italian (native), English and Spanish (fluent).

Based in Thailand. Open to remote or flexible roles in customer coordination, support, or travel-industry customer service — available immediately.

Experience

Work history, roles, and key accomplishments

Customer Coordinator

Kinly

Apr 2023 - Jun 2026 (3 years 2 months)

Dedicated Customer Coordinator for UBS account — Responsibilities included quotations for new AV devices and repair services, service ticket management, repair logistics coordination, and scheduling engineers globally across international partner teams. Operated remotely, coordinating across multiple countries and time zones via email and CRM systems

Multitasking Logistics Coordination Ticket Resolution Ability To Work Under Pressure

Assistant Manager

Yucas Mare

Mar 2018 - Aug 2020 (2 years 5 months)

Joined at the restaurant opening as Head Waitress and progressed to
Assistant Manager. Responsible for team management, shift planning,
customer satisfaction, and day-to-day operations. Managed multilingual
customer service in English and Spanish.

Multitasking Administrative Support

Airport customer service agent

Jet2.com

Feb 2017 - Feb 2018 (1 year)

Passenger check-in, boarding pass issuance, and front-line customer
service in English and Spanish in a high-volume airport environment.
Operated under strict airline schedules and time pressure.

Ability To Multi Task Ability To Work Under Pressure Problem Solving

Head waitress/ Supervisor

Soho House

Jan 2014 - Mar 2017 (3 years 2 months)

Front-of-house service at Soho House London, a high-standard
members' club environment. Responsibilities included team coordination,
staff training, shift scheduling, and managing high volumes of
customers. Participated in restaurant opening.

Multitasking Organizational Skills Management

Education

Degrees, certifications, and relevant coursework

TEFL.org

English teaching

2023 - 2023

TEFL teaching english certificate

Coursera

2021 - 2021

Activities and societies: Technical Support and foundamentals IT

assemble a computer from scratch
choose and install an operating system on a computer
understand what the Internet is, how it works, and the impact it has in the modern world

utilize common problem-solving methodologies and soft skills in an Information Technology setting