Darina Mikhailova
@darinamikhailova
I support customers remotely, resolve technical issues, and keep service operations running smoothly.
ThailandWhat I'm looking for
I'm building my career in remote technical support and customer operations, helping customers resolve technical and service-related issues through clear, reliable communication.
At Marriott Hotel in Irkutsk, I handled guest requests, check-in and check-out systems, customer data, and issue resolution for international clients via phone, email, and in person. I coordinated with internal teams while maintaining high service standards in a high-volume front-office environment.
I've also managed online customer inquiries, order issues, records, and engagement for a flower shop, alongside front-desk administration and scheduling for a photo studio.
My background in customer service, hospitality, and computer engineering supports my ability to prioritize requests, troubleshoot basic IT issues, work independently, and learn technical products and systems.
Experience
Work history, roles, and key accomplishments
Restaurant Waiter
Restaurant
Jan 2023 - Jul 2023 (6 months)
Provided guest service, order taking, and table management while ensuring high service standards and customer satisfaction.
Kitchen/Service Staff
Restaurants TakeIt & Perchini
Jun 2022 - Jan 2023 (7 months)
Worked in a high-volume restaurant environment, supporting front-of-house and kitchen operations while maintaining hygiene and service quality standards.
Handled guest requests and issue resolution in a high-volume environment, using internal systems for check-in/check-out and customer data, and communicating with international clients.
Customer Communication & SMM
Flower Shop
Sep 2019 - Feb 2021 (1 year 5 months)
Managed customer inquiries via online channels, resolved order and service-related issues remotely, and supported online presence and customer engagement.
Administrator
Photo Studio
Feb 2018 - Feb 2019 (1 year)
Handled client coordination, scheduling, and front-desk support, managing bookings and daily administrative tasks.
Technical Support Specialist
Remote
Provided remote technical support and customer service, handling user requests and troubleshooting basic IT issues.
Education
Degrees, certifications, and relevant coursework
Irkutsk National Research Technical University
Higher Education, Automation and Computer Engineering
Pursued higher education in Automation and Computer Engineering.
Tulun Municipal Gymnasium
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
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