Reggie Valle
@reggievalle
Spanish Interpreter and Intake Specialist with experience in legal client intake, case evaluation, and professional customer service.
What I'm looking for
I am a dedicated Spanish Interpreter and Intake Specialist with extensive experience facilitating clear and accurate communication between English and Spanish speakers across medical, insurance, legal, and educational environments. I bring strong verbal skills, cultural sensitivity, and a high level of professionalism to every interaction, whether providing over-the-phone or video interpretation or serving as the first point of contact for prospective legal clients.
My professional background includes providing interpretation services in healthcare, health insurance, auto insurance, legal, and school settings, ensuring all parties clearly understand critical information, procedures, and terms. I have extensive experience working with limited English proficient individuals and supporting effective communication in high-stakes and sensitive situations.
In addition, I have experience as an Intake Specialist within a legal environment, conducting initial client screenings, evaluating case eligibility, collecting and organizing sensitive documentation, and guiding clients through the intake process with clarity and empathy. Supported by a strong customer service foundation, I am accustomed to managing high call volumes, working under pressure, and maintaining strict confidentiality while delivering accurate interpretation and professional legal intake support.
Experience
Work history, roles, and key accomplishments
Spanish Interpreter
GLOBO Language Solutions
Apr 2024 - Present (1 year 10 months)
Facilitated communication between English-speaking providers and limited English proficient individuals, ensuring precise and effective medical care. Interpreted calls for health insurance and auto insurance, clarifying terms and conditions for all parties involved.
Spanish Interpreter
HomeLand Language Services
Nov 2022 - Jun 2023 (7 months)
Performed telephone interpretation for clients across various industries, guaranteeing precise and effective communication. Demonstrated expertise in interpretation while managing a high volume of calls.
Spanish Interpreter
Propio Language Services
Aug 2020 - Jul 2022 (1 year 11 months)
Worked with diverse cultural backgrounds to ensure clear communication in delicate medical scenarios. Managed a large number of calls daily, assisting healthcare providers and patients in understanding essential information.
Customer Service Representative
Sitel Nicaragua
Feb 2017 - Oct 2020 (3 years 8 months)
Served as a dedicated Customer Service Representative, managing inquiries via email and calls. Delivered prompt and professional responses while demonstrating empathy and maintaining patience during real-time assistance.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Ingenieria
Bachelor of Engineering, Electrical Engineering
2017 - 2022
Studied Electrical Engineering, focusing on the principles of electrical systems and technologies. Developed problem-solving skills and technical knowledge applicable in various engineering fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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