Jhoan G

With over four years of experience in the hospitality industry, I have honed my skills in guest services, reservations, and front desk operations. My journey began as a Front Desk Agent at Hotel Bijou, where I quickly learned the importance of exceptional customer service and operational efficiency. My dedication and performance led to my promotion to Reservations Supervisor at Hotel Spero, where I have successfully managed OTA and FIT reservations, ensuring accuracy and compliance while proactively identifying revenue opportunities.

One of my proudest achievements was boosting Hotel Spero's TripAdvisor ranking from 60th to the Top 10 in San Francisco by the end of 2023. I achieved this by delivering outstanding service and leading my team to exceed guest expectations. Additionally, I recovered over $10,000 in missed revenue within six months of the hotel's transition to IHG, showcasing my commitment to operational excellence and financial integrity.