Martha Franzen

Accept and proccess Worker's Compensation claims, verify I-9 documentation, process all new hire documentation county wide, do all mailing incoming and outgoing, clear out inter-departmental backlog.

Maintained a clean, organized work area and ensured all tools and equipment were properly sanitized for each client. Followed strict safety protocols when working near clients’ delicate eye areas.

Completed an average of 10 deliveries per day with a 100% on-time rate. Resolved delivery issues and ensured safe handling and transportation of perishable items despite road closures or traffic delays.

Fielded 100+ calls per day, directing clients and agents to the correct departments and providing customer support. Supported front-desk operations by preparing mail and documents, helping manage office supply inventory, and organizing confidential client information via physical and digital data entry.

Followed proper safe food handling guidelines and maintained a clean, safe bakery and retail environment. Prepared for smooth customer-facing operations by maintaining hygiene standards throughout the shift.

Followed proper safe food handling guidelines and maintained a clean, safe bakery and retail environment. Prepared for smooth customer-facing operations by maintaining hygiene standards throughout the shift.

Greeted customers and generated sales by delivering strong customer service and support. Tracked products and analyzed trends to identify best-sellers and recommend suitable products, while collaborating on POS transactions, stocking, unloading, packaging, and inventory management.

Completed cosmetology education to acquire a cosmetology license and gained hands-on experience on the salon floor, including training across a range of beauty services.

Completed high school education and earned a high school diploma.

Began cosmetology education toward earning a cosmetology license and completed substantial salon-floor training while providing beauty services.

Earned an Associate of Arts degree in American history.

Began a Bachelor’s degree of Fine Arts with a focus in illustration.