Open to opportunities

Lady A

@hwelch1

Message

I’m a detail-oriented receptionist skilled in front desk operations, clerical support, and privacy.

United States

Message

What I'm looking for

I’m looking for a receptionist or administrative role where I can support front desk operations, handle high-volume calls, and deliver welcoming service—while protecting confidentiality and following healthcare or organizational compliance standards.

I’m a professional, detail-oriented receptionist with extensive clerical support and customer service experience across healthcare and educational settings. I’m known for dependable attendance, a friendly, adaptable front-desk presence, and careful handling of sensitive information.

In recent roles, I’ve supported office operations through scheduling, correspondence, and client record maintenance, while maintaining strict confidentiality. I’m comfortable managing the pace of busy front-desk and phone-heavy environments, ensuring visitors and patients receive a welcoming first contact.

I also bring experience in administrative support and patient-adjacent duties—processing payments, managing records, documenting vital information, and supporting safety and compliance through accurate reporting. I take pride in balancing kindness with compliance, sanitation awareness, and a strong commitment to healthcare privacy standards.

Experience

Work history, roles, and key accomplishments

Apprentice Funeral Director

Massie Funeral Home

Jun 2024 - Mar 2025 (9 months)

Provided clerical support including scheduling, handling correspondence, and maintaining client records to support efficient office operations. Maintained strict confidentiality of client information and documentation and demonstrated professional dependability in client-facing interactions.

Clerical Support Scheduling Correspondence Management Confidentiality Office Administration

Childcare Floater

Martha’s Second Generation Learning Center

Jun 2009 - Mar 2020 (10 years 9 months)

Processed tuition payments, managed student records, and supported daily office operations. Provided customer service to parents and staff while maintaining sanitation protocols to support a safe, organized childcare environment.

Customer Service Administrative Support Data Entry Multitasking

Patient Sitter

Southeast Missouri Health

Dec 2016 - May 2018 (1 year 5 months)

Monitored patient well-being by observing and recording changes in condition, promptly reporting findings to nursing staff to support patient safety. Documented patient information and vital signs accurately while maintaining confidentiality and compliance with healthcare guidelines.

Patient Monitoring Vital Signs Documentation Confidentiality Healthcare Compliance

Customer Service Representative

National Asset Recovery Services

Oct 2007 - Apr 2009 (1 year 6 months)

Handled high call volumes by addressing customer inquiries and resolving complaints with empathy and professionalism. Maintained detailed records of customer interactions to support future reference and improve customer satisfaction.

Customer Service Complaint Resolution Communication Skills Stress Management Customer Satisfaction

Document Scanner

Southeast Missouri Health (Lloyd Staffing)

Jan 2010 - Present (16 years 5 months)

Managed scanning and organization of sensitive patient documents and supervised a team of six to ensure accuracy and timely completion. Handled confidential medical records with discretion and attention to detail while upholding privacy regulations.

Quality Assurance Team Supervision Data Privacy Confidential Document Handling