Open to opportunities

Marta Gómez

@martagmez

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Dedicated IT professional with extensive experience in IT support.

Australia

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What I'm looking for

I am looking for a role that offers opportunities for growth, collaboration, and innovation in IT.

I am a dedicated and versatile IT professional with extensive experience in IT support, business technology, and logistics systems. My career has been marked by a proven track record of resolving technical issues, optimizing systems, and managing complex IT environments. I thrive in fast-paced, high-pressure situations, adapting quickly to new technologies and challenges. My strong problem-solving abilities and leadership skills ensure the efficient implementation of IT projects and continuous improvement in operations.

In my most recent role as an IT Operations and Systems Specialist at Pure Data Centres Group, I was promoted from IT Support Specialist due to my ability to lead IT operations with a focus on cost budget control and system optimization. I provided technical support, managed user accounts, and collaborated on IT projects, including system upgrades and migrations. My experience also includes overseeing IT system improvements at GXO Logistics, where I led SQL query creation for data analysis and managed IT department rotas.

Experience

Work history, roles, and key accomplishments

IT Operations and Systems Specialist

Pure Data Centres Group

Aug 2023 - Mar 2024 (7 months)

Promoted from IT Support Specialist, leading IT operations with a focus on cost budget control, system optimization, and cybersecurity measures. Responsibilities included providing technical support, managing user accounts, and conducting software audits.

IT Operations System Administration Cybersecurity Technical Support User Onboarding IT Support Cost Control

IT Support Specialist

Pure Data Centres Group

Sep 2022 - Aug 2023 (11 months)

Delivered comprehensive IT support, troubleshooting hardware and software issues, and assisting in managing IT systems. Supported cybersecurity initiatives and collaborated with the IT team to improve system functionality.

IT Support Troubleshooting Cybersecurity Technical Skills Documentation Training Incident Response

Senior IT Systems Officer & UAT

GXO Logistics (Missguided)

Dec 2020 - Sep 2022 (1 year 9 months)

Promoted from IT Systems Officer, overseeing IT system improvements and coordinating system changes. Led SQL query creation for data analysis and managed IT department rotas.

Technical Support SQL UAT Team Coordination Cross Functional Collaboration IT Management

IT Systems Officer

XPO Logistics (Missguided)

Feb 2018 - Dec 2020 (2 years 10 months)

Promoted from WMS System Clerk, focusing on IT system improvements and technical support. Streamlined data management processes and enhanced system stability through regular updates.

Technical Support Data Management System Stability Collaboration Vulnerability Management SOX Compliance

WMS System Clerk

XPO Logistics (Missguided)

May 2017 - Feb 2018 (9 months)

Maintained filing systems and organized customer documents. Enhanced office organization and supported administrative staff with timely completion of daily tasks.

Multitasking Administrative Support Timely Completion Inventory Management Order Allocation Customer Service Documentation

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University

Bachelor of Science, Business Technology

2019 - 2023

Grade: First Class Honours

Studied Business Technology with a focus on new technology methods to measure radio audience. Achieved First Class Honours and completed a dissertation on advanced data analytics.