Marta Bolla
@martabolla
I improve multi-site hotel operations and customer experiences through KPI analysis, workflow optimization, and cross-functional coordination.
ItalyWhat I'm looking for
At Blu Hotels, I analyzed operational KPIs across 30+ hotels, improved room allocation and workflows using Leonardo PMS, and helped increase positive customer feedback by 25%.
Previously, I coordinated daily operations across five departments at PachaGroup’s 150+ room hotel. I’m completing an MBA in International Management at ESCP, focused on operations, supply chain, and strategy.
Experience
Work history, roles, and key accomplishments
Operations & Customer Experience Analyst
Blu Hotels Spa
May 2022 - Jan 2024 (1 year 8 months)
Monitored and analyzed operational KPIs across 30+ hotels, implementing improvements that increased positive customer feedback by 25%. Optimized room allocation and workflows using PMS (Leonardo), improving efficiency by 10%.
Education
Degrees, certifications, and relevant coursework
ESCP Business School
Master of Business Administration, International Management
2024 -
Activities and societies: Consulting projects in sustainability and brand strategy.
Pursuing an MBA in International Management with a specialization in Luxury, focusing on operations, supply chain, and strategy.
IQS Ramon Llull University
Bachelor's degree, Tourism and Hospitality Management
2015 - 2019
Completed a Bachelor's degree in Tourism and Hospitality Management.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
Skills
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