Open to opportunities

Josephine Miller

@josephinemiller

Message

I am a healthcare revenue-cycle leader improving provider relations and operational efficiency.

United States

Message

What I'm looking for

I seek leadership roles in healthcare revenue cycle or provider relations where I can improve operational efficiency, mentor teams, manage vendor relationships, and implement process improvements in a collaborative, compliance-focused organization.

I bring over twenty-five years of leadership across Revenue Cycle Management, Patient Accounting, Vendor Management, and Management Services Organizations (MSOs), driving operational efficiency and strong provider relationships. I have led teams, supervised reconciliation and collections processes, managed vendor partnerships, and supported provider onboarding, credentialing, and contract review.

I focus on process improvement, staff training, and strategic planning to increase enrollment and reduce denials while ensuring compliance and quality customer support. I hold an MBA and a BS with an organizational behavioral focus in leadership and psychology, and I consistently identify opportunities to streamline workflows and improve financial outcomes.

Experience

Work history, roles, and key accomplishments

Current

Provider Relations Representative

Current

Innovista Health

Jun 2022 - Present (3 years 2 months)

Serve as provider relations representative between contracted health plans, providers, and ancillary services, managing monthly provider rosters and credentialing while resolving denied claims and authorization issues. Conduct monthly trainings via Microsoft Teams, facilitate provider onboarding/termination, and identify process improvements to support client success.

Credentialing Contract Review Microsoft Teams EZNET Portal Customer Service

Vendor Management Representative II

R1 RCM, Inc.

Jan 2019 - Jun 2022 (3 years 5 months)

Reconciled monthly account inventories and generated reports for vendors and supervisors while monitoring accounts receivable and managing self-pay collections. Performed invoice audits and bankruptcy verifications, assessed charity care eligibility, verified insurance, and negotiated settlements to maintain billing accuracy.

Accounts Receivable Vendor Reconciliation Insurance Verification Bankruptcy Verification

Vendor Manager Team Leader

Presence Health / Amita Health

May 2017 - Jan 2019 (1 year 8 months)

Supervised and led a team of 10 representatives, resolved vendor and inventory discrepancies, and conducted third-party follow-ups. Developed departmental policies, approved administrative write-offs and bad debt adjustments, and performed staff productivity and quality reviews of reconciliation processes.

Vendor Management Team Leadership Policy Development Reconciliations Third Party Follow Up Performance Reviews Conflict Resolution

Senior Financial Analyst

Northwestern Memorial Hospital

Jan 1998 - Aug 2009 (11 years 7 months)

Registered patients, verified insurance coverage, collected payments from self-pay patients, and initiated charity care and financial assistance applications while providing financial counseling. Trained staff on policies and procedures and reported financial clearance status to medical staff and financial services management.

Patient Registration Insurance Verification Financial Counseling Charity Care Applications Staff Training