Talha MuslimTM
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Talha Muslim

@talhamuslim

Experienced customer service professional with a focus on efficiency.

United Kingdom
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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an excellent communicator with a strong commitment to continuous improvement. With eight years of experience in customer service and administration, I have developed a talent for creating efficient workflows and stress management techniques that enhance productivity and well-being. My background includes roles in various customer service environments, where I have consistently delivered high levels of customer satisfaction.

In my most recent position as a Customer Service Advisor at City Life Property Management, I served as the first point of contact for tenants, addressing inquiries and resolving issues promptly. I managed office administrative tasks and coordinated property viewings, ensuring a seamless experience for all stakeholders. My technical support experience at Gomotive further honed my ability to empathize with customers and deliver timely resolutions, contributing to overall customer satisfaction.

I hold a Master’s Degree in Project Management and a Bachelor’s Degree in Aviation Management, which have equipped me with the skills necessary to excel in fast-paced environments. I am passionate about leveraging my expertise to create positive experiences for customers and drive operational efficiency.

Experience

Work history, roles, and key accomplishments

CM

Customer Service Advisor / Administrator

City Life Property Management

Jun 2022 - Apr 2024 (1 year 10 months)

Served as the first point of contact for tenants, addressing inquiries and resolving issues promptly and professionally. Coordinated property viewings, maintenance requests, and tenant move-ins/move-outs.

IG

Customer Support Executive

ibex Global

Jan 2018 - Mar 2020 (2 years 2 months)

Managed inbound customer inquiries via email, chat, and phone support. Investigated issues and escalated to the product team for resolution.

Education

Degrees, certifications, and relevant coursework

BU

BPP University

Master's Degree, Project Management

2022 - 2023

Completed a Master's Degree in Project Management, gaining expertise in project planning, execution, and monitoring. Developed skills in managing complex projects and leading teams effectively.

SU

Superior University

Bachelor's Degree, Aviation Management

2013 - 2017

Obtained a Bachelor's Degree in Aviation Management, focusing on the operational and administrative aspects of the aviation industry. Acquired knowledge in aviation regulations, logistics, and business management.

Tech stack

Software and tools used professionally

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