Talha Muslim
@talhamuslim
Experienced customer service professional with a focus on efficiency.
What I'm looking for
I am an excellent communicator with a strong commitment to continuous improvement. With eight years of experience in customer service and administration, I have developed a talent for creating efficient workflows and stress management techniques that enhance productivity and well-being. My background includes roles in various customer service environments, where I have consistently delivered high levels of customer satisfaction.
In my most recent position as a Customer Service Advisor at City Life Property Management, I served as the first point of contact for tenants, addressing inquiries and resolving issues promptly. I managed office administrative tasks and coordinated property viewings, ensuring a seamless experience for all stakeholders. My technical support experience at Gomotive further honed my ability to empathize with customers and deliver timely resolutions, contributing to overall customer satisfaction.
I hold a Master’s Degree in Project Management and a Bachelor’s Degree in Aviation Management, which have equipped me with the skills necessary to excel in fast-paced environments. I am passionate about leveraging my expertise to create positive experiences for customers and drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor / Administrator
City Life Property Management
Jun 2022 - Apr 2024 (1 year 10 months)
Served as the first point of contact for tenants, addressing inquiries and resolving issues promptly and professionally. Coordinated property viewings, maintenance requests, and tenant move-ins/move-outs.
Technical Support Specialist (Enterprise)
Gomotive
Dec 2020 - Apr 2022 (1 year 4 months)
Provided email, chat, and voice support for inbound inquiries during Pacific Standard Time business hours. Collected customer support requests, issues, and bugs, and collaborated with the product team to resolve them.
Customer Support Executive
ibex Global
Jan 2018 - Mar 2020 (2 years 2 months)
Managed inbound customer inquiries via email, chat, and phone support. Investigated issues and escalated to the product team for resolution.
Application Support Analyst
Napollo Software Design LLC
Feb 2016 - Dec 2017 (1 year 10 months)
Provided technical support for medical software to healthcare professionals. Responded to support requests via calls, emails, and tickets.
Education
Degrees, certifications, and relevant coursework
BPP University
Master's Degree, Project Management
2022 - 2023
Completed a Master's Degree in Project Management, gaining expertise in project planning, execution, and monitoring. Developed skills in managing complex projects and leading teams effectively.
Superior University
Bachelor's Degree, Aviation Management
2013 - 2017
Obtained a Bachelor's Degree in Aviation Management, focusing on the operational and administrative aspects of the aviation industry. Acquired knowledge in aviation regulations, logistics, and business management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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