At JMS Corp Business Solutions, I handled inbound customer calls about billing and account concerns. I explained charges, processed account updates, and corrected discrepancies while maintaining quality assurance scores above 90%.
I also documented customer interactions with 100% accuracy, following company protocols and data standards.
At Fil-am Leads, I supported customers on a retail account with order tracking, returns, refunds, and product inquiries. I helped resolve concerns efficiently, contributing to improved customer satisfaction and fewer repeat calls.
I’m seeking to bring my customer support experience across telecommunications and retail to a role where I can help customers and keep case documentation accurate.
