marlon lozano
@marlonlozano
This is Marlon, over 3 years of experience in customer services, phone, SMS, Email and chat.
What I'm looking for
Skills:
Customer service (SMS, phone, chat, email)
Conflict resolution and problem-solving
Multitasking in high-pressure environments
Communication and interpersonal skills
Teamwork and leadership
Adaptability and quick learning
Proficiency in CRM tools and ticketing systems
Experience
Work history, roles, and key accomplishments
Bilingual Agent
Anchora Colombia
Feb 2023 - Present (2 years 4 months)
Currently serving as a Bilingual Agent, specializing in back-office operations to ensure efficiency and high-quality administrative management.
Head Instructor
Club de Taekwondo Leones
Dec 2016 - Present (8 years 6 months)
Lead instructor at a martial arts academy for children, adolescents, and adults, focusing on Taekwondo. Holds a Third Dan Black Belt from the Colombian Taekwondo Federation.
Bilingual Agent
Atlantic Quantum Innovation
Jul 2021 - Aug 2022 (1 year 1 month)
Worked as a specialized Bilingual Agent in a call center environment, ensuring effective communication and service excellence in customer service.
Instructor
Centro Médico Deportivo ATTC
Feb 2013 - Apr 2015 (2 years 2 months)
Served as a Taekwondo Instructor, promoting physical activity and bilingual skill development through martial arts. Developed programs that engaged students of various ages in martial arts discipline.
Education
Degrees, certifications, and relevant coursework
Corporación Universitaria Latinoamericana
Diploma in Pedagogical Fundamentals of Sports Training Schools, Sports Training
2020 - 2020
Completed a diploma in Pedagogical Fundamentals of Sports Training Schools, enhancing my skills in teaching and coaching in sports.
Corporación Universitaria Latinoamericana
Bachelor's degree in Physical Education, Physical Education
2016 - 2020
Grade: Graduated with Honors
Activities and societies: Participated in various extracurricular activities related to sports training and martial arts.
Graduated with Honors in Physical Education, Recreation, and Sport. My educational background emphasizes the pedagogical foundations of education with a focus on physical education and sports.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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