Looking for a job

marlon lozano

@marlonlozano

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This is Marlon, over 3 years of experience in customer services, phone, SMS, Email and chat.

Colombia

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What I'm looking for

I am looking for a role that allows me to utilize my bilingual skills and passion for physical education, while contributing to a dynamic team focused on promoting health and wellness.

Skills:

Customer service (SMS, phone, chat, email)
Conflict resolution and problem-solving
Multitasking in high-pressure environments
Communication and interpersonal skills
Teamwork and leadership
Adaptability and quick learning
Proficiency in CRM tools and ticketing systems

Experience

Work history, roles, and key accomplishments

Current

Bilingual Agent

Current

Anchora Colombia

Feb 2023 - Present (2 years 4 months)

Currently serving as a Bilingual Agent, specializing in back-office operations to ensure efficiency and high-quality administrative management.

Administration Bilingualism Back Office Operations Teamwork

Current

Head Instructor

Current

Club de Taekwondo Leones

Dec 2016 - Present (8 years 6 months)

Lead instructor at a martial arts academy for children, adolescents, and adults, focusing on Taekwondo. Holds a Third Dan Black Belt from the Colombian Taekwondo Federation.

Taekwondo Leadership Teaching Curriculum Development Student Engagement

Bilingual Agent

Atlantic Quantum Innovation

Jul 2021 - Aug 2022 (1 year 1 month)

Worked as a specialized Bilingual Agent in a call center environment, ensuring effective communication and service excellence in customer service.

Customer Service Bilingualism Call Center Operations Problem Solving Team Collaboration

Instructor

Centro Médico Deportivo ATTC

Feb 2013 - Apr 2015 (2 years 2 months)

Served as a Taekwondo Instructor, promoting physical activity and bilingual skill development through martial arts. Developed programs that engaged students of various ages in martial arts discipline.

Taekwondo Bilingualism Program Development Leadership

Education

Degrees, certifications, and relevant coursework

Corporación Universitaria Latinoamericana

Diploma in Pedagogical Fundamentals of Sports Training Schools, Sports Training

2020 - 2020

Completed a diploma in Pedagogical Fundamentals of Sports Training Schools, enhancing my skills in teaching and coaching in sports.

Corporación Universitaria Latinoamericana

Bachelor's degree in Physical Education, Physical Education

2016 - 2020

Grade: Graduated with Honors

Activities and societies: Participated in various extracurricular activities related to sports training and martial arts.

Graduated with Honors in Physical Education, Recreation, and Sport. My educational background emphasizes the pedagogical foundations of education with a focus on physical education and sports.