Open to opportunities

Ruben Pieterse

@rubenpieterse

Product Manager and Business Solutions leader turning complexity into measurable outcomes across healthcare and financial services.

South Africa

Message

What I'm looking for

I’m looking for remote Product Manager or Lead PM roles with UK-based organisations, where I can own discovery-to-delivery roadmaps, drive automation and integrations, collaborate with senior stakeholders, and govern vendors for measurable outcomes.

I’m a Product Manager and Business Solutions leader with 10+ years’ cross-industry experience across healthcare, wealth management, banking, and telematics. I take full product management accountability—from discovery and roadmap ownership through delivery governance and vendor oversight—turning operational complexity into measurable outcomes.

In roles spanning Head of IT / Business Solutions Ownership and Product Owner accountability, I’ve reduced manual processing intervention from 83% to 17% through structured failure analysis and API optimisation, delivered end-to-end banking platform integrations on committed timelines, and driven workflow automation that materially reduced cost and resource dependency. I’m comfortable holding decision-making accountability at Managing Director and C-suite level, including making the call on what not to build, and I’ve delivered remotely for UK-based clients on enterprise platforms like FNZ.

Experience

Work history, roles, and key accomplishments

Current

Business Solutions Owner

Current

Workforce Healthcare

Apr 2025 - Present (1 year 1 month)

Own technology strategy, vendor governance, and solution roadmap across occupational health, primary healthcare, and EAP services. Lead gap analysis, make prioritisation decisions on what not to build, and govern vendor performance while delivering MVPs through UAT-driven iteration.

technology strategy Roadmapping Gap Analysis Product Discovery UAT Stakeholder Management Workflow Automation Agile Product Delivery

Senior Business Analyst

DVT

Nov 2023 - Mar 2025 (1 year 4 months)

Operate with Product Owner accountability alongside BA responsibilities for a web application team. Lead UX discovery for mobile and run cross-functional discovery workshops to define requirements, user stories, and acceptance criteria, improving interface usability and documentation continuity.

Product Ownership Sprint Planning User Research Acceptance Criteria Technical Documentation Agile Delivery

Solution Consultant

FNZ

Jun 2021 - Nov 2023 (2 years 5 months)

Delivered a UK wealth management workflow solution remotely for the FNZ platform, owning the end-to-end journey from discovery through live API integration and deployment. Enabled straight-through processing by removing manual touchpoints and integrated automation into high-volume operational processes.

Workflow Automation API Integration Straight Through Processing Stakeholder Management Remote Enterprise Delivery

Business Analyst, IT Client Service

MIP Holdings

Feb 2020 - Jun 2021 (1 year 4 months)

Led onboarding of a major banking client onto the MIP platform, from process discovery through live deployment within an 18-month committed timeline. Designed workflow solutions for client maintenance, payment handling, and regulatory compliance while managing a team of five developers across delivery milestones.

Process Discovery Workflow Design Regulatory Compliance Team Leadership

Business Analyst

Silica Software Solutions

Jul 2015 - Jan 2020 (4 years 6 months)

Owned analysis and optimisation of API-based processing solutions for wealth management clients, including a flagship automation initiative that improved automation performance from a 17% hit rate to 83% within six months. Expanded straight-through processing using OCR and implemented machine learning feedback loops to reduce manual correction effort over time.

Straight Through Processing API Performance Machine Learning Feedback Loops Workflow Automation