At Hollard Insurance Company, I lead IT Support and End-User Computing, with accountability for service quality, customer experience and operational outcomes. I coordinate Incident, Major Incident and Problem Management, including senior escalations, restoration and post-incident reviews.
I’ve driven service improvements through SLA and customer satisfaction reviews, root-cause investigations and supplier coordination. I also oversee Microsoft 365, Microsoft Teams, Microsoft Intune and Windows Autopilot, and promote responsible AI-assisted analysis, knowledge management and support automation.
