At NATIONS BENEFITS, I handled inbound healthcare calls, verified member eligibility, and explained benefit coverage. I also helped with billing and insurance questions while maintaining HIPAA compliance.
I guided members through plan and provider details and documented interactions using Genesys and Linux-based systems. I worked to resolve concerns efficiently while meeting average handle time goals and customer satisfaction standards.
At National Rural Telecommunications (NRTC), I supported customers with smart home, internet, and IoT device issues. I explained product features and benefits and achieved a 98% satisfaction rating.
As an Insurance Sales Representative at GLOBE LIFE Insurance, I sold life insurance policies and educated clients about options suited to their needs. I built client relationships that generated repeat business and referrals.
