MUMarlene User
@marleneuser
Bilingual virtual assistant with 13+ years delivering remote support, scheduling, and client success.
MexicoWhat I'm looking for
I am a bilingual Virtual Assistant and Remote Support Specialist with over 13 years of experience supporting clients through scheduling, billing, email/chat support, and online education. I combine strong administrative processes with empathy and clear communication to improve client outcomes.
In recent roles I coordinated medical appointments and surgeries, managed patient follow-ups with a 60% conversion rate, and reduced billing errors by 20% while delivering high-touch client support. As an ESL instructor and tutor, I drove notable student improvement and earned a promotion based on performance.
I am skilled with CRMs (Salesforce, Pipedrive), Microsoft Office, Google Workspace, Trello, Asana, Slack, Zoom, and Calendly, and I pursue ongoing certifications in virtual assistance and project management to expand my remote-support capabilities.
Experience
Work history, roles, and key accomplishments
Medical Coordinator
Hidalgo Bariatrics
Apr 2024 - Oct 2024 (6 months)
Scheduled and coordinated patient appointments and surgeries, managed follow-ups and inquiries yielding a 60% conversion rate, and created invoices reducing billing errors by 20%.
ESL Teacher (Remote)
Open English Latin Hire
Sep 2019 - Jan 2021 (1 year 4 months)
Taught ESL to students aged 8–14 using interactive methods, was promoted to Level 3 Teacher, and supported a 95% student improvement rate through tailored instruction.
ESL Private Tutor
Freelance
Jun 2014 - Jun 2018 (4 years)
Delivered customized one-on-one tutoring for children and adults, designing individualized lessons to build fluency and confidence in English.
Education
Degrees, certifications, and relevant coursework
VLVirtual Latinos
Course, Project Management
Enrolled in Project Management Course with expected completion in May 2025.
VLVirtual Latinos
Certificate, Virtual Assistance
Enrolled in Virtual Assistance Certificate program, expected completion in May 2025.
Hidalgo Bariatrics
Training, Medical Coordination
2024 - 2024
Completed Medical Coordination Training focused on scheduling, patient follow-up, and invoicing.
Bonney Lake High School
High School Diploma, General Education
High school diploma awarded in 2011.
ITITTT (International TEFL and TESOL Training)
Certification, TESOL/TEFL
TEFL/TESOL certification earned in September 2019 to teach English as a second language.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Social media
Job categories
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