Open to opportunities

Monica Perez Castillo

@monicaperezcastillo

Message

Bilingual executive assistant and virtual assistant delivering immigration case support and empathetic service.

Mexico

Message

What I'm looking for

I’m looking for a remote, fast-paced role where I can deliver bilingual customer support and immigration case coordination with strict confidentiality, clear communication, and efficient executive/virtual assistance—using my case management and CRM experience to help teams succeed.

I’m a bilingual (English–Spanish) customer service professional and virtual assistant with 12+ years of experience in remote, fast-paced environments. I bring a proven track record in immigration case support, executive assistance, and bilingual sales advisory, while staying calm and clear under pressure.

I support active immigration cases by handling client calls, delivering case status guidance, and coordinating communication between clients and legal teams with strict confidentiality. I also maintain and update client records and case notes in internal case management systems to ensure nothing is missed.

I’m also experienced as an interpreter/translator, delivering consecutive and simultaneous English–Spanish interpretation in legal, medical, and customer service contexts with accuracy, neutrality, and ethical standards. Tech-savvy and immediately available, I use tools like Canva, CapCut, DaVinci, Microsoft Teams, Oracle, and CRM systems to streamline workflows and improve the client experience.

Experience

Work history, roles, and key accomplishments

Bilingual Executive Assistant & Customer

Meneses Law

Feb 2024 - Apr 2026 (2 years 2 months)

Handled inbound and outbound client calls and provided immigration case support for VAWA, I-130 petitions, Naturalization (N-400), EAD, and Travel Permits (Advance Parole). Coordinated communication between clients and legal teams while maintaining updated client records and strict confidentiality.

Inbound Calls Outbound Calling VAWA I 130 Petitions Naturalization EAD Advance Parole Client Records Client Coordination Confidentiality CRM Systems

English B2 Interpreter–Translator

Language Line Solutions

Apr 2021 - Feb 2023 (1 year 10 months)

Provided consecutive and simultaneous English–Spanish interpretation in legal, medical, and customer service settings. Facilitated accurate communication for Limited English Proficiency (LEP) clients while adhering to confidentiality and ethical guidelines.

consecutive interpretation Simultaneous Interpretation English Spanish Translation Legal Interpreting Medical Interpreting Accuracy Neutrality Confidentiality

Bilingual Vacation Advisor

Royal Holiday

Nov 2019 - Jan 2021 (1 year 2 months)

Provided bilingual (English–Spanish) advisory on vacation products by identifying client needs and offering tailored solutions. Guided clients through loyalty program enrollment and managed membership accounts, policies, restrictions, refunds, payments, and reservations.

Sales Advisory Loyalty Programs Account Management Restrictions Refunds Reservations Management Correspondence Management

Administrative Assistant

Cultura Colectiva

Jan 2017 - Aug 2019 (2 years 7 months)

Supported the Content Director with scheduling, agenda management, and social media project tracking. Coordinated digital content workflows, managed internal communications, and organized corporate travel, including producing web content and managing cash advances and digital asset databases using Oracle.

Scheduling Schedule Management Content Coordination Internal Communications Corporate Travel Coordination Web Content Writing Cash Advance Processing Oracle

Personal Assistant to the Director

INIFED

Sep 2016 - Jan 2017 (4 months)

Provided executive support to the Director by coordinating agendas, meetings, and official correspondence. Monitored public school construction project progress and prepared government-format reports while managing budgets, expenses, and institutional databases with confidentiality.

Executive Support Meeting Management Meeting Coordination Correspondence Public School Construction Budget Management Expense Management Confidentiality

Executive Assistant

New Technology Experience

Dec 2012 - Sep 2016 (3 years 9 months)

Coordinated schedules, meetings, and cross-departmental communications in a technology-driven environment. Managed documentation and corporate correspondence, represented the company at technology trade shows, and supported project follow-up for audio and video integration solutions while maintaining client databases.

Scheduling Meeting Coordination Trade Shows Audio Video Integration Follow Up Project Follow Ups

Bilingual Analyst

HSBC

Feb 2011 - Nov 2012 (1 year 9 months)

Handled inbound calls from U.S.-based clients regarding personal and mortgage loans in English. Explained loan terms and financial information accurately, documented interactions in internal systems, and ensured compliance with banking regulations and security protocols.

Inbound Calls Loan Inquiries Personal Loans Mortgage Explaining Loan Terms Balance Financial Information Communication Internal Systems Banking Compliance Security Protocols

English Teacher

Quick Learning

Oct 2006 - Oct 2009 (3 years)

Designed and delivered English lessons for beginner and intermediate students individually and in groups. Evaluated student progress and adapted instruction to individual and group learning needs.

Student Evaluation Assessments