Open to opportunities

Daniela Ascencio

@danielaascencio

Message

I keep remote operations organized through bilingual administrative and customer support.

Mexico

Message

What I'm looking for

I'm seeking a remote Virtual Assistant role where I can support day-to-day operations through bilingual communication, calendar management, records organization, and dependable client service.

I've supported U.S.-based customers at Teleperformance, handling remote phone and online inquiries, coordinating service requests, and maintaining accurate interaction records.

At Capilla de Guadalupe Health Center, I managed appointments, calendars, patient records, and follow-up communication while independently coordinating day-to-day administrative work. I bring clear English-Spanish communication, calm problem-solving, and dependable organization to virtual teams.

I've also taught English remotely across multicultural settings, creating digital materials, tracking progress, and adapting communication to individual needs.

Experience

Work history, roles, and key accomplishments

English Teacher

Colegio Finés de México

Jan 2023 - Jul 2026 (3 years 6 months)

Planned and organized lessons and educational activities for different proficiency levels. Managed group logistics, materials, and scheduling.

Lesson Planning Classroom Management Scheduling Bilingual Communication

Independent Nutrition Consultant

Capilla de Guadalupe Health Center

Aug 2023 - Jul 2024 (11 months)

Managed appointment scheduling, calendars, and patient records. Handled patient follow-up and communication, building long-term trust and rapport.

Appointment Scheduling Calendar Management Organization

English Teacher

E4CC (English 4 Call Centers)

Sep 2022 - Jan 2023 (4 months)

Delivered personalized instruction to children, teenagers, and adults through virtual platforms. Created and organized digital learning materials and tracked individual student progress.

Teaching Virtual Instruction

Customer Service Representative

Teleperformance

Jan 2021 - Feb 2022 (1 year 1 month)

Provided remote customer support by phone and online to U.S. customers, answering questions and resolving concerns. Handled time-sensitive situations under pressure with professionalism and empathy.

Customer Service Remote Support Problem Solving Record keeping