Cynthia Gutierrez

Plan and deliver online English lessons focused on conversation, fluency, grammar, vocabulary, and pronunciation. Adapt lessons to students' levels, goals, and individual learning needs.

Manage end-to-end digital operations, content planning, and scheduling across Instagram, Facebook, and YouTube. Create short-form videos and wellness content, utilizing basic video editing and SEO optimization to drive organic engagement.

Evaluated ad quality, relevance, and user experience for major tech platforms following strict guidelines. Demonstrated high attention to detail and autonomous decision-making in a remote setting.

Managed a high-volume client portfolio using SAP, reducing administrative bottlenecks and maintaining a 100% CSAT score. Centralized and tracked support tickets via Zendesk, ensuring organized digital records and meeting 100% of SLAs.

Maintained high-accuracy billing data and customer profiles within SAP, reducing data entry errors by 100%. Delivered professional, bilingual support (English/Spanish), handling complex administrative and multi-channel communication tasks daily.

Supervised daily operations, managed staff schedules, payroll preparation, and optimized labor costs. Prepared daily operational and sales reports, translating data into actionable insights for management.

Managed high-volume email correspondence, multi-line phone systems, and digital visitor logs to streamline daily organization. Assisted with document preparation, data entry, and maintained highly organized digital and physical filing systems.

Handled daily administrative tasks, cash deposits, supplier orders, inventory control, and financial reporting.

Diploma in Computer Applications from Williams College.

English Studies program at William Shakespeare College in London, UK.

Diploma in Personal Styling from the British College of Professional Stylists.