Open to opportunities

Mark Sanchez

@marksanchez

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Operations-focused systems administrator and consultant driving growth, automation, and scalable operational systems.

United States

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What I'm looking for

I seek a role combining systems administration and operational leadership where I can implement automation, improve security, streamline onboarding, and scale revenue through process and technology.

I am an operations-focused systems administrator and consultant who builds scalable systems, automations, and growth strategies for service-based businesses and technical environments.

I have led end-to-end operational transformations that scaled annual revenue from ~$800K to $1.4M in 12 months by implementing pricing discipline, marketing systems, and operational restructuring.

As a systems administrator and IT manager, I implemented Microsoft Intune, Autopilot, Azure AD migrations, endpoint security, and VM provisioning improvements that reduced onboarding time by 70% and cut deployment time by 50%.

I found and run a consulting practice applying AI-enabled lead management and CRM automation, designing AI-assisted lead routing and SOPs to improve conversion without increasing headcount while serving as a hands-on operator bridging ownership and execution.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Rock Hard Coatings

Apr 2024 - Present (1 year 10 months)

Led end-to-end operational and revenue transformation, scaling annual revenue from ~$800K to $1.4M in 12 months through pricing discipline, marketing systems, and operational restructuring while launching high-margin service verticals.

Operations Management Pricing Strategy Revenue Growth Product Development Sales Strategy

Current

Founder / Principal Consultant

Current

Capel Holdings

Jan 2023 - Present (3 years 1 month)

Founded a consulting practice delivering AI-enabled lead management and automation for service businesses, designing AI-assisted lead routing and scalable CRM-driven pipelines to improve conversion and operational visibility.

Lead Routing Lead Automation Process Automation Lead Conversion Systems Design Workflow Automation Strategic Consulting

Consultant / Fractional Operator

Dream Car Secrets

May 2025 - Sep 2025 (4 months)

Implemented and managed client intake, CRM workflows, sales scripts, and fulfillment SOPs to streamline onboarding, deal flow, and profit tracking, enabling scalable client operations over a five-month engagement.

Sales Processes SOP Development Scheduling Marketing Coordination

Systems Administrator

Spruce Technology

Jan 2023 - Jan 2024 (1 year)

Led procurement and deployment of Microsoft Intune and Autopilot, reducing device onboarding time by 70%, migrated accounts to Azure AD, and improved uptime and provisioning efficiency for government devices.

Microsoft Intune Autopilot Azure AD Device Management Scripting Endpoint Security ITSM

Empower Systems Administrator

Aucta Pharmaceuticals

Sep 2021 - Jan 2023 (1 year 4 months)

Provided IT support across GMP and non-GMP environments, optimized the Empower server with backups and database administration, and managed SharePoint and compliance to maintain data integrity in R&D and manufacturing.

SharePoint Administration Backup IT Operations Security Protocols User Support

IT Manager / Junior Sys Admin

Skyline Church

Jan 2017 - Sep 2021 (4 years 8 months)

Overhauled campus-wide network across three buildings, implemented BC/DR backups, and reduced support downtime from hours to minutes, contributing to increased online presence and annual revenue growth.

Network Administration Disaster Recovery Help Desk server management Active Directory Backup Solutions IT Project Management

Break Fix Technician

ProRepairz

Jun 2017 - Dec 2019 (2 years 6 months)

Maintained and repaired 500+ devices including desktops, laptops, and peripherals while diagnosing level-1 network/hardware issues and delivering high-quality customer service.

Troubleshooting Customer Service Diagnostics Peripherals Level 1 Networking Ticketing

Supervisor Foreman

Surface Solutions

Nov 2015 - Aug 2019 (3 years 9 months)

Coordinated and supervised a 30-person team across 20+ projects, improving finishing/closeout efficiency by ~20% which accelerated collections and contributed to becoming the top polished concrete firm in NYC.