Mark Sanchez

Led end-to-end operational and revenue transformation, scaling annual revenue from ~$800K to $1.4M in 12 months through pricing discipline, marketing systems, and operational restructuring while launching high-margin service verticals.

Founded a consulting practice delivering AI-enabled lead management and automation for service businesses, designing AI-assisted lead routing and scalable CRM-driven pipelines to improve conversion and operational visibility.

Implemented and managed client intake, CRM workflows, sales scripts, and fulfillment SOPs to streamline onboarding, deal flow, and profit tracking, enabling scalable client operations over a five-month engagement.

Led procurement and deployment of Microsoft Intune and Autopilot, reducing device onboarding time by 70%, migrated accounts to Azure AD, and improved uptime and provisioning efficiency for government devices.

Provided IT support across GMP and non-GMP environments, optimized the Empower server with backups and database administration, and managed SharePoint and compliance to maintain data integrity in R&D and manufacturing.

Overhauled campus-wide network across three buildings, implemented BC/DR backups, and reduced support downtime from hours to minutes, contributing to increased online presence and annual revenue growth.

Maintained and repaired 500+ devices including desktops, laptops, and peripherals while diagnosing level-1 network/hardware issues and delivering high-quality customer service.

Coordinated and supervised a 30-person team across 20+ projects, improving finishing/closeout efficiency by ~20% which accelerated collections and contributed to becoming the top polished concrete firm in NYC.

Activities and societies: FCCLA; Google IT Support Professional Certificate; Empower Enterprise System Administration; Grant Cardone Training

Completed high school diploma at Bloomfield High School in Bloomfield, NJ.