Brett Ford

Assisted in the implementation and configuration of ServiceNow, customizing workflows and service catalogs to optimize business operations. Managed user roles and permissions, ensuring platform-wide access control and security compliance. Developed automated workflows and integrated ServiceNow with third-party applications, enhancing IT service management processes and seamless data flow.

Created and managed Conditional Access policies in Microsoft Azure AD to enhance security controls and user authentication. Provided technical support and troubleshooting for cloud and on-premises environments, ensuring minimal downtime for clients. Diagnosed and resolved hardware, software, and network issues by writing and executing PowerShell scripts, reducing resolution times.

Managed and administered LogicMonitor and N-able monitoring systems, ensuring the performance of critical infrastructure. Developed custom monitoring templates, alert rules, and dashboards, proactively identifying and resolving network issues. Automated repetitive tasks using PowerShell, streamlining workflows and reducing manual intervention.

Provided escalation support for complex IT tickets, troubleshooting advanced server, network, and application issues. Prioritized and managed escalated issues, collaborating with senior engineers and subject matter experts for efficient resolution. Conducted system audits and ensured compliance with company security protocols, managing Active Directory and server configurations.

Managed network health checks and monitoring, proactively resolving alerts before they impacted operations. Automated repetitive tasks using scripting to optimize network operations and streamline ticket resolution processes. Supported a range of operating systems, including Windows Server, Linux, and Mac, across multiple client environments.

Monitored network performance, resolving connectivity issues, and ensuring high availability of services. Managed Active Directory accounts, permissions, and security policies, enforcing compliance with best practices. Assisted in the development of standardized operating procedures (SOPs) to improve the efficiency of system administration tasks.