Mark R

I am a dedicated Senior Manager with extensive experience in client experience and operations, most recently led a team of 11 paralegals and 2 leads at Flare/Marble. My passion for enhancing team engagement and client satisfaction has driven me to create initiatives that have significantly improved both employee morale and client retention. I take pride in my ability to develop innovative tools that streamline workflows and foster collaboration, achieving a 95% adoption rate for a new workflow insights tool.

Previously, I served as a Senior Manager at Harry's Inc., where I led a team of 30 and successfully increased associate retention by 30%. My strategic approach to team development and operational efficiencies has resulted in measurable improvements in employee satisfaction and internal mobility. I have a proven track record of managing large budgets and optimizing customer experiences through cross-functional collaboration and data-driven decision-making.

With a Bachelor of Science in Business Administration and a concentration in Marketing, I am committed to continuous learning and professional growth. I thrive in dynamic environments where I can leverage my skills in project management, team leadership, and strategic planning to drive organizational success.