Mark Mayanja
@markmayanja
Highly motivated Implementation Engineer with a passion for software solutions.
UgandaWhat I'm looking for
I am a dedicated Implementation Engineer with a strong background in planning, testing, and implementing various software solutions. My experience at Craft Solutions Uganda Limited has honed my skills in managing software implementation lifecycles, ensuring that projects are executed on time and meet functional parameters. I pride myself on my ability to communicate effectively, multitask, and collaborate with both technical and business teams to drive project success.
Throughout my career, I have demonstrated my versatility and adaptability by contributing to business growth and fostering strong client relationships. My role involved not only assisting clients with monitoring software implementations but also pitching new products and promoting business growth through strategic partnerships. I believe that my proactive approach and commitment to excellence have been key to my success in this field.
Experience
Work history, roles, and key accomplishments
Support and Implementation Engineer
Craft Solutions Uganda Limited
Mar 2019 - Present (6 years 4 months)
Worked with technical staff on system audits to execute implementations on time and within functional parameters. Assisted clients with monitoring all software implementation lifecycles and inspected changes before client performed user acceptance testing.
French Document Translator
Freelance
May 2015 - Present (10 years 2 months)
Delivered translated documents to customers within predetermined timeframes, ensuring an exceptional level of service. Utilized coordination and planning skills to achieve results according to schedule.
End User Support Engineer
MTN Uganda (Under Huawei)
Jun 2018 - Oct 2019 (1 year 4 months)
Served customers in a friendly, efficient manner following outlined steps of service. Carried out day-to-day duties accurately and efficiently.
Group Technology and Operations Intern
Standard Chartered Bank
Jun 2014 - Aug 2014 (2 months)
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service. Gained exposure to group technology and operations.
Education
Degrees, certifications, and relevant coursework
Uganda Martyrs University
Bachelor of Science, Maths And Computer Science
Activities and societies: Mentored students in lower classes, tutored and assisted them to improve on their grades.
Graduated as one of the top students of the Class. Awarded certificate of Mentorship for mentoring students in lower classes, tutoring and assisting them to improve on their grades.
Université Catholique De Louvain (UCL)
Bachelor of Science, Biomedical Sciences
Studied Biomedical Sciences at Université Catholique De Louvain (UCL) in Brussels, Belgium. The degree was incomplete.
Athénée Royal Crommelynck
High School Diploma, General Studies
Managed to adapt to a different environment, studying in a different country and in a new language. Finished top of my class.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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